UAE

Our website uses cookies, which are small text files that are widely used in order to make websites work more effectively. To continue using our website and consent to the use of cookies, click away from this box or click 'Close' Find out more Close Skip to main content Skip to main menu Skip to user menu Jobseekers Sign in or Create account Recruiters: Why advertise with us? Post jobs Home Find a job Job alerts Search recruiters Careers hub Your jobs Your profile Upload CV Visit flightglobal.com Head of Safety and Quality 7 days left Recruiter Serco Middle East Location United Arab Emirates Salary Excellent Posted 19 Aug 2018 Closes 26 Aug 2018 Ref 53428 Sector Aviation and Airlines , Air Traffic Control , Air Traffic Controller , Management Positions Contract Type Permanent Hours Full Time Send You need to sign in or create an account to save Apply Serco is currently seeking for a "Head of Safety & Quality" to join our well-established ATC contract in Sharjah. The Head of Safety & Quality role is required to investigate all ANS related incidents at Sharjah Airport and to implement measures to avoid incidents and accidents at Sharjah. In addition, ensure that a robust Safety Management System is maintained in Sharjah ANS. The overriding goal of the Head of Safety & Quality is to engender a culture of safety at Sharjah ANS and to encourage a Safety Culture and a Just Culture approach to safety incidents. The Head of Safety & Quality is responsible for the development and implementation of the Quality Assurance Program for Sharjah ANS. They will work as part of a Quality / Safety Assurance team to support incident investigations, quality and safety oversight as well as operational oversight of operational standards. Responsible for the management of Quality Operations, Quality Technical, Quality Airworthiness and Quality Audit sections and jointly responsible for the establishment, development and management of the Company’s Safety Management System (SMS) in response to UAE General Civil Aviation Authority (GCAA), and Sharjah DCA SMS requirements. If the position holder is current (validated) it is required to maintain currency and act as the Controller in Charge (CIC), the position holder will comply with accountability assigned to Air Traffic Control Officers (ATCOs) and (CIC) guidelines. The Head of Safety & Quality acts as the SMS Post holder and QMS Post holder as per CARs VIII Subpart 4, Paragraph 4.7 Structure and reporting relationship The Head of Safety & Quality shall be managed and overseen by the Sharjah ANS Contract/Air Traffic Services Manager which report to the Accountable Manager (Sharjah DCA Chairman) through the Director of Operations. The Head of Safety & Quality shall co-ordinate/liaise with the GCAA on matters of regulation subject Sharjah DCA acceptance. If required, the Post Holder for Safety and Quality will have direct access to the Accountable Manager. See Org. Chart Duties and Responsibilities To act as the designated ANS Safety Manager for the purposes on National Civil Aviation Regulations; To ensure compliance with and maintain the Unit Quality Management System (QMS); To advise Sharjah DCA and the Manager Air Traffic Services on all safety related issues; To manage the investigation of ATC related incidents and accidents occurring at Sharjah; To build and maintain a strong Safety Culture amongst Management and staff at Sharjah; To build and maintain a strong Just Culture amongst Management and staff at Sharjah; To build and maintain a non-punitive reporting culture amongst Management and staff at Sharjah; Be ready to commence work at the rostered start time; Always behave in a manner which is polite and professional; Always maintaining a high standard of personal presentation; To manage all Safety Management System functions in Sharjah ANS, such as the completion of Risk Assessments prior to implementation of new procedures and systems, and the reporting of identified hazards and their rectification and closure; To drive the maintenance and development of the Aviation Safety Management Systems and to advise Sharjah DCA on this matter; To review the overall performance of Sharjah, specifically by monitoring the performance of Sharjah in relation to its identified target levels of safety; To communicate with the Sharjah DCA as required in relation to incidents which have occurred at Sharjah; To manage Occupational Health and Safety and Quality Management; To perform other safety related tasks as instructed by ANS senior management; To represent Sharjah ANS on the Serco ME Aviation Safety Assurance Group (ASAG); To represent Sharjah ANS on the GCAA ATC Technical Committee; To act as the Safety Contact for all Sharjah Operational ANS staff and advise all Operational ANS staff on the ASMS and their roles and responsibilities and interaction with the ASMS; To manage the representation of Sharjah ANS Safety Function and any external safety initiatives such as Runway Safety Team; Development and implementation of the Safety and Quality Program for Sharjah ANS and implementation of a Compliance Programme aligned to Sharjah operational needs; Work within a team of safety & standards officers ensuring alignment in delivery of the Programme; Deliver and promote the values of Serco and ensure that all staff achieve and maintain all Safety & Standards in line with appropriate regulations; Assist to develop Safety & Standards strategy and manage the Quality Assurance Programme; Implement a Quality Assurance Programme and deliver and embed this work within the Sharjah ATS department; Develop learning and relationships with stakeholders in other aviation organisations to share best practice; Demonstrate the Serco values – Care, Trust, Innovation and Pride ensuring excellence in service and people development; Plan, schedule and implement the internal QA audit program; Follow up on audit observations / non-conformities with relevant managers to ensure close out of findings within agreed timescales; Assist other members of the team with Assurance related projects, safety related initiatives and developments associated with operational oversight. Ensure the effective establishment & implementation of the Serco quality system and all associated systems & resources structure; Establish and maintain effective auditing and surveillance systems for Serco quality & safety departments to ensure compliance with the GCAA and other regulatory requirements, ensuring there is a structured process of corrective action and follow up to ensure the continuous improvement of the business; Develop and implement an effective safety & quality reporting system to the CATSM and senior managers as requested; Establish, maintain and promote safety & quality awareness across Serco and Sharjah Airport operational and non-operational areas; Timely report to the CATSM and senior Management any significant Safety and Quality events and adverse trends that lower the Safety of Sharjah Operations; Endorse all Serco and Sharjah DCA required quality manual(s), prior to submission to the GCAA for approval; Responsible in the development, training and guidance of the Quality Supervisor and/or Quality Officers on a continuous basis; Audit the ANS licensing/authorisation process; Responsible in reviewing and approving reports related to the competency certificate inspections, Audits, Investigations and Authorizations; Responsible for internal and external communication, compiling and issuing Quality Notices; Responsible for preparing bi-annual reports, ensuring the accuracy of data to allow the Accountable Manager and nominated Post Holders to plan corrective actions based on identified systemic errors in the report. Safety accountabilities include: Provide Safety Assurance to higher levels of management on the efficient and safe completion of operational activities; Advise and ensure that Managerial and Operational staff receives safety related training appropriate to their job function and safety related tasks; Ensure all safety related issues are dealt with in a timely manner and the required corrective/preventive actions are taken to reduce safety risk to acceptable levels; Ensure that safety related issues are reported and recorded; Promulgate a safety culture amongst employees and encouraging safety reporting to ensure the required corrective actions are taken on non-conformities raised against their departments; Report on all safety related issues monthly; this report shall include performance on KPIs. Challenges of the Role It is imperative that the Head of Safety & Quality always meet the highest levels of integrity and accuracy in their work; Given the sensitive nature of the information being witnessed and recorded, confidentiality in this role is of the utmost importance; Due to the serious nature of some of the actions which may have to be taken from the Manager Air Traffic Services, recommendations following investigations, the Head of Safety & Quality will have to have the courage of their convictions to stand by their decisions in the face of possible pressure from colleagues; Being a multicultural and diverse workplace, sensitivity in dealing with people from different back grounds and cultural standpoints is required in this role. Safety Critical Competencies Comprehensive knowledge of UAE GCAA CAR’s, ICAO and Serco Middle East ASAG Standards and Recommended Practices pertaining to the operations and delivery of ATS and Safety Management; Knowledge ADC License rating and Certificate of Competence (CoC) (Optional but recommended); Expert Knowledge on Aviation Safety & Quality Management and Investigation. Skills Ability to achieve excellent standards of customer service, quality and attention to detail, supporting the growth of the airport and the increasing complexity a larger airport will bring; Possess excellent communication skills and a proactive approach to all work requirements and a team centred ethos; Always have a confident and professional approach that enables effective resolution of conflicts and delivery of relevant solutions; Comprehensive knowledge of aviation safety and quality management systems. Experience Validated aerodrome rating for a minimum of 7 years at an international airport; Minimum of 5 years regional experience (Operational and/or managerial); Experience at Sharjah Airport will be an asset (Optional but recommended); Experience in a multi-cultural environment will be an asset; Experience in the implementation and maintenance of a standards and compliance programme; Experience in building strong relationships and positively influencing clients; Conversant with the requirements of all current relevant legislation. Scope of Role Decision Making The Role Holder works independently referring to ICAO safety guidelines, UAE GCAA Aviation Safety Regulation and Serco Aviation Safety Assurance Group (ASAG) Standards and recommended industry practices when making decision; The position refers decisions which affect the general operation of the airport to the Manager Air Traffic Services; Major emergency decisions are referred to the DCA Safety & Regulatory Compliance Manager and/or Emergency Committee; The position requires innovation and flexibility when developing new procedures; Decisions are critical and cannot be delayed as they impact the safety and security of passengers, aircraft and airport operations. Communication Liaises with outside units and agencies including GCAA regarding safety procedures and issues within the airport. Regularly meets with Air Arabia regarding standards of operation; Works cooperatively with Sharjah Duty Managers and Airline Operators to discuss procedures for ground movement of aircraft; Works closely with the ATC staff including review of output and performance to ensure that performance standards are met; Reports directly to Serco Middle East on all safety related matters through the Serco ASAG. Planning Operations in accordance with current operational requirements and predicted airport expansion and passenger growth. Maintains quarterly review or ad hoc reports as requested. Share Facebook Twitter LinkedIn Google+ Apply Similar jobs Head of Operations United Arab Emirates Excellent Serco Middle East 7 days left You need to sign in or create an account to save New Air Traffic Control Officer - Approach - Dubai Dubai Excellent Serco Middle East 13 days ago You need to sign in or create an account to save Air Traffic Control Officer - Tower - Dubai Dubai Excellent Serco Middle East 13 days ago You need to sign in or create an account to save More searches like this Aviation and Airlines Permanent jobs in United Arab Emirates Air Traffic Control Permanent jobs in United Arab Emirates Air Traffic Controller Permanent jobs in United Arab Emirates Management Positions Permanent jobs in United Arab Emirates Similar jobs Head of Operations United Arab Emirates Excellent Serco Middle East 7 days left You need to sign in or create an account to save New Air Traffic Control Officer - Approach - Dubai Dubai Excellent Serco Middle East 13 days ago You need to sign in or create an account to save Air Traffic Control Officer - Tower - Dubai Dubai Excellent Serco Middle East 13 days ago You need to sign in or create an account to save Send Apply You need to sign in or create an account to save ;

flightglobal.com - 29 minutes ago

UAE

Our website uses cookies, which are small text files that are widely used in order to make websites work more effectively. To continue using our website and consent to the use of cookies, click away from this box or click 'Close' Find out more Close Skip to main content Skip to main menu Skip to user menu Jobseekers Sign in or Create account Recruiters: Why advertise with us? Post jobs Home Find a job Job alerts Search recruiters Careers hub Your jobs Your profile Upload CV Visit flightglobal.com Head of Operations 7 days left Recruiter Serco Middle East Location United Arab Emirates Salary Excellent Posted 19 Aug 2018 Closes 26 Aug 2018 Ref 53423 Sector Aviation and Airlines , Air Traffic Control , Air Traffic Controller , Management Positions Contract Type Permanent Hours Full Time Send You need to sign in or create an account to save Apply Serco is currently seeking a "Head of Operations" to join our well-established ATC contract in Sharjah. The principal function of the Head of Operations is to assist the Contract & Air Traffic Service Manager focusing on delivering excellent service to the customer, working efficiently to meet budgetary constraints and implement service improvements within the department. The Role Holder is responsible for managing and supervision the operational delivery of air traffic services in accordance with ICAO DOC. 4444, Annex 2, Annex 11 and UAE CARS Part VIII and to deliver objectives of ATS as stated in ICAO Annex 11 and to minimise potential hazards and risks maintaining the highest level of efficiency, safety and capacity enhancement within ANS. If the position holder is current (validated) it is required to maintain currency and act as the Controller in Charge (CIC), the position holder will comply with accountability assigned to Air Traffic Control Officers (ATCOs) and (CIC) guidelines. To advise the Contract & Air Traffic Service Manager on all issues pertaining to Air Traffic Service (ATS). The Head of Operations acts as the Head of Discipline (ATC) as per CARs Part VIII, Paragraph 4.7 Reason for role Ensure that the unit deliver operationally in accordance to contractual obligations. Oversee compliance to regulatory requirements, in specific safety and training. Daily managing of operations for Air Traffic Controllers and Assistants. Structure and reporting relationship Reports to the Contract & Air Traffic Service Manager Duties and Responsibilities Achievement of these objectives will require effective and efficient utilisation of the skilled workforce, rigorous oversight of standards and practices, timely and appropriate responses to, and anticipation of the customer’s requirements. The nature of the work requires the post holder to establish and maintain effective working relationships with the customer and/or customer representative; with external agencies, specifically regulatory bodies such as the GCAA; and with other relevant stakeholders, including the Airport engineering department. The Head of Operations shall be managed and overseen by the Sharjah ANS Contract/Air Traffic Services Manager which report to the Accountable Manager (Sharjah DCA Chairman) through the Director of Operations. He or she is specifically responsible for the provision of Air Traffic Services as defined in the unit certification. The Head of Operations shall co-ordinate/liaise with the GCAA on matters of regulation subject Sharjah DCA acceptance. The general responsibilities of the Head of Operations in relation to aviation services provided are contained within the relevant Operations Manual. Additional site-specific responsibilities include but are not limited to the following: Ensuring that all required manuals and regulatory documents are obtained, maintained, and available; Review the amendment and distribution of entries to the AIP and other relevant documents for Sharjah Airport; Review, co-ordinate and obtain approval and implementation of ATC procedures in accordance with civil requirements; Ensuring that work duty periods are in compliance with current regulations; Maintaining records and submitting reports on personnel, traffic activity and all phases of ATC operations as required by Sharjah DCA and Serco; Develop and promulgate watch/leave rosters to ensure proper watch manning at all times; Manage and organise watch in each operating position to maintain proficiency for the rating held by the Air Traffic Controller; In conjunction with the Head of Safety & Quality, manage risk and hazard inspections through reviewing daily inspection reports of the runway and airfield in order to provide resolution of safety violations and in making the necessary safety corrections; Assist MATS and HR in the selection, assessment and technical interview process of new recruits and recommends suitable candidates; Manage effective communication and free flow of information during emergency situations by directly coordinating and liaising with other agencies and emergency services; Support MATS for auditing purposes, both internal and external; Prepare Performance Development Reviews (PDRs) for Air Traffic staff ensuring that they are clear about their roles and responsibilities; In conjunction with the Head of Training, supervise the training of control personnel and making recommendation for the issue and validation of ratings; In conjunction with the Head of Training, maintain currency in ATC roles and licensing requirements at all times; In conjunction with the Heads of Safety & Quality, coordinate reports on non-compliance with regulations and procedures and forwarding the result of such investigations to the UAE Civil Aviation Authority, in the case of minor breaches, taking the necessary action(s) themselves; Communicate and co-ordinate via the operations group meetings with all departmental managers and supervisors to maximise inter departmental operations and activities; Manage employment issues such as performance management, disciplinary, absence/return to work process, approval of holiday requests in accordance with company procedures; Prioritise ATC workload according to safety requirements and airport requirements; Respond to requests from pilots for ATC services in an appropriate and timely manner; Demonstrate adaptability in the working environment and a willingness to take on new challenges and responsibilities; Behave in a manner which is polite and professional at all times. Maintaining a high standard of personal presentation at all times; Support the Manager Air Traffic Services in the same capacity as Head of Operations; Live the Serco Value’s – Trust, Care, Innovation and Pride. Safety Critical Competencies Adherence to CAR compliant working hours, breaks, fatigue management and arrange other ATCO requirements; In conjunction with the Head of Training maintain ATC license and Certificate of Competency (CoC) - (Optional but recommended). Knowledge: Comprehensive knowledge of the Unit ADC/GMC operational and contractual requirements/obligations; Comprehensive knowledge of CAR’s and ICAO Rules and Regulations pertaining to the operations and delivery of ATS. Skills: Ability to achieve excellent standards of customer service, quality and attention to detail, supporting the growth of the airport and the increasing complexity a larger airport will bring; Possess excellent communication skills and proactive approach to all work requirements and a team centred ethos; Must be confident and illustrate a professional approach at all times that enables effective resolution of conflicts and delivery of relevant solutions; Comprehensive knowledge of aviation SMS. Challenges of the Role: Airport expansion; Complexity of rostering ATCO’s; Projects and associated documentation and procedures. Experience: Validated aerodrome rating for a minimum of 7 years at an international airport; No less than 5 years regional experience (Operational and/or managerial); Senior ATC supervisory and/or management experience of not less than 5 years; Experience at Sharjah Airport will be an asset (Optional but recommended); Comprehensive knowledge of ATC procedures, standards maintenance, recruitment and training procedures. Decision Making The Role Holder works independently referring to ICAO safety guidelines and recommended industry practice when making decision; The position refers decisions which affect the general operation of the airport to the Manager; Major emergency decisions are referred to the Emergency Committee; The position requires innovation and flexibility when developing new procedures; Decisions are critical and cannot be delayed as they impact the safety and security of passengers, aircraft and airport operations. Support and act on behalf of the Manager Air Traffic Services in the following areas of responsibility: Control, manage and administer the ongoing operational delivery of ATS in accordance with all applicable rules, regulations, policies and procedures; Manage, administer and lead the operational delivery of all ATS ensuring appropriate staffing, services and operations conform to all applicable National and/or International Regulations, Policies, Procedures and Standards. In coordination with the Head of Safety & Quality and Training oversee the standards and operational needs and requirements of all the ATS; Lead, advise and promote aviation safety and the aviation safety management system within the ATS and ensure that safety remains primary to the delivery of Air Navigation Services and appropriate personnel are appointed and accountable in the daily ongoing delivery of all ATS; To ensure the agreed best practice operational standards, rules and procedures are implemented across ATS operations; To set high-level safety targets and objectives and monitor achievement; To promulgate operational safety policy which ensures that all areas of air traffic control operations and training comply with the necessary legislative and regulatory requirements; To act in accordance with individual professional and management responsibilities set out in the aerodrome manual, the safety regulation and licensing group and the UAE civil aviation regulations and department documentation; Provide ATS advice and support to all development and projects pertaining directly or indirectly to the ATS; Perform annual appraisals of all the sections personnel. Communication Liaises with outside units and agencies including GCAA regarding safety procedures and issues within the airport. Regularly meets with Air Arabia regarding standards of operation; Works cooperatively with Sharjah Duty Managers and Airline Operators to discuss procedures for ground movement of aircraft; Works closely with the ATC staff including review of output and performance to ensure that performance standards are met. Planning Operations in accordance with current operational requirements and predicted airport expansion and passenger growth. Maintains quarterly review or ad hoc reports as requested. Serco Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards; Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy; To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities; Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment; Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process. Share Facebook Twitter LinkedIn Google+ Apply Similar jobs Head of Safety and Quality United Arab Emirates Excellent Serco Middle East 7 days left You need to sign in or create an account to save New Air Traffic Control Officer - Approach - Dubai Dubai Excellent Serco Middle East 13 days ago You need to sign in or create an account to save Air Traffic Control Officer - Tower - Dubai Dubai Excellent Serco Middle East 13 days ago You need to sign in or create an account to save More searches like this Aviation and Airlines Permanent jobs in United Arab Emirates Air Traffic Control Permanent jobs in United Arab Emirates Air Traffic Controller Permanent jobs in United Arab Emirates Management Positions Permanent jobs in United Arab Emirates Similar jobs Head of Safety and Quality United Arab Emirates Excellent Serco Middle East 7 days left You need to sign in or create an account to save New Air Traffic Control Officer - Approach - Dubai Dubai Excellent Serco Middle East 13 days ago You need to sign in or create an account to save Air Traffic Control Officer - Tower - Dubai Dubai Excellent Serco Middle East 13 days ago You need to sign in or create an account to save Send Apply You need to sign in or create an account to save ;

flightglobal.com - 29 minutes ago - 5 years of experience

Dubai, UAE

The main role will be to work closely with the customers. You’ll be asked to contact our customers regularly and build personal relationship with main accounts. Responsibilities: -Execute collection strategy, -Follow up on payments, -Perform account reconciliations, -Monitors customer account details for non-payments, delayed payments and other irregularities, -Generate and develop age analysis, bad debt forecast, -Review account receivable aging to ensure compliance, -Conduct general accounting duties: maintaining up-to-date balancing of accounts using Tally ERP9, following up on accounts receivables, preparing quotations, invoices and receipts -Perform other duties as assigned -Perform basic book keeping. Requirements: -Tally/Accounting Experience -VAT Knowledge (Calculation) -Knowledge of basic/processing accounting transactions, spreadsheets and files -Excellent communication skills (written and verbal) in English -Strong knowledge of Microsoft Word and Excel -Strong financial and analytical ability -Ability to multi-task -Ability to work under pressure -Positive and friendly attitude -Flexible, smart, energetic and resourceful - Can join immediately.

dubizzle.com - 2 hours ago - $550 - $1100 salary - 1-2 years of experience

Dubai, UAE

Fixed Assets o Maintaining Fixed Assets record in Excel. o Maintaining up to date register for all the assets with full details by adding the newly purchased assets & deleting those assets, which are written off. o Calculating monthly depreciation on all the assets & recording the transaction in the books of accounts. • Preparation of Landed Cost of all inventory items including paper and other raw materials. • Preparing adjustment Journal Vouchers at month end. • Monthly consumption reports of all raw materials. • Preparation of Internal vouchers for all bank transactions. • Checking of all import purchases and overseas supplier accounts. • Checking of all import documents received from bank. • All Insurance payments. • Related company transaction and reconciliation.

dubizzle.com - 2 hours ago - $1100 - $1700 salary - 5-10 years of experience

Ofinity Health - Dubai, UAE

Fitness and Wellness Trainer Employment Type: Full Time Monthly Salary: Unspecified Minimum Work Experience: 2-5 Years Minimum Education Level: Bachelors Degree Company Size: 10-49 Employees Career Level: Mid-level One of our partners, having a well-established and leading private Health Care based in Saudi Arabia is currently looking for Healthcare Professional. And we will be conducting interviews in Dubai by the end of July. This is an exciting opportunity to further develop your experience in your career and to work with an organization that supports their staff. Our client prides itself on high standards of professionalism and therefore you must possess. We are now delighted to work with them while they conduct interviews to find medical professionals who are a perfect fit for their brand new facility. Gender Preference (If Any): Female Age Preference (if any): Min: 24 Max: 35 /Tasks  plan and schedule all of a fitness center's group exercise classes  Provide individual support or counseling in general wellness or nutrition.  responsible for ensuring the safety and enjoyment of all of the gym members Any additional specification: certificate or associate's degree programs in physical fitness Apply Now Share this job with friends

ofinityhealth.com - 6 hours ago - 2-5 years of experience

Ofinity Health - Dubai, UAE

EEG TECHNICIAN – HAAD/DHA Employment Type: Full Time Monthly Salary: Negotiable Minimum Work Experience: 2-5 Years Minimum Education Level: PhD Company Size: 10-49 Employees Career Level: Junior Health Care facilities in DUBAI and ABU DHABI are currently looking for an EEG TECHNICIAN. Applicants must hold DHA/HAAD License as an EEG TECHNICIAN. Also requires extensive experience and competence in all aspect of specialization. • With at least 3 years relevant experience. • Any nationalities can apply • Candidates who can join immediately is an advantage. If you meet above requirements and qualifications – Apply Now and Let us help you Propel your Career. Apply Now Share this job with friends

ofinityhealth.com - 6 hours ago - 2-5 years of experience

UAE

Company website 19 Jun 2018 Internship English, Arabic

iagora.com - 7 hours ago - Internship

UAE

Company 19 Jun 2018 Media / Advertising As soon as possible English (advanced) Any

iagora.com - 7 hours ago

Dubai, UAE

A new established large maternity brand fashion store catering the Middle East region is currently looking for a full time Female sales executive with the below qualification and experience to start immediately. The Sales Executive is responsible for assisting in driving the overall client experience and sales within the store. Demonstrates excellent customer service skills, provides product knowledge to customers and works as part of a team to meet individual and store targets. We work in a unique business with a very special client. Everything we do is for our Mums to be clients to create a great and memorable customer experience. As part of this job you will: • Provide outstanding customer service to each customer by providing a friendly environment, which includes greeting, welcoming and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service. • Acknowledge, interact and engage with clients, creates client loyalty and has the ability to multi-task while servicing internal and external clients • Portray a gracious, friendly, energetic and engaging manner and is at all times respectful and professional at all times. • Demonstrate highest level of accountability & responsibility, positive attitude and professional appearance and hygiene level at all time. • Constantly maintain proper dress code including name tag, uniform and associated tablet. • Perform work accurately & thoroughly. Demonstrate superior product knowledge; accurately describe the features & benefits of all products using the appropriate tools. Excellent understanding of product value and the differences in product range. • Assist customers in selecting products and provide alternative solutions and advise accordingly. • Shows patience & courtesy at all times especially to indecisive or hard-to-please customers. • Takes ownership, solicits and incorporates feedback for professional growth and development – Consistently receives positive, unsolicited client feedback. • Communicate effectively with store management, store team, and external clients in person, through written correspondence and over the phone. • Complete opening/closing procedures and tasks as directly by Leadership Team with a client focus (e.g. replenishing merchandise; recovering the store and styling rooms; processing shipment including but not limited to: unpacking, hanging, steaming; cleaning including but not limited to: dusting, vacuuming, and removing trash; executing merchandising moves; marketing updates; and completing prices changes.) • Perform register transactions quickly and efficiently (e.g., sales, send sales, returns, exchanges, payments) • Availability to work a flexible schedule and the hours necessary to open and/or close the store, including nights, weekends, internal and/or external events and holidays. • Must be comfortable working independently, including working in a single coverage environment • Achieve high levels of sales performance and results. • Assist in processing and replenishing merchandise and monitoring floor stock. • Assists in floor moves, merchandising, display maintenance, and housekeeping of sales floor and stock room. Takes pride in the appearance of store & shows initiative to keep displays & inventory clean, attractive & organized. • Operate current company POS systems. • Accurately operates tablets and POS terminals and collect proper payments and retains proper change and paper work for all transactions. • Any other tasks as assigned by any member of management. • Adhere to all company policies & procedures and the lease partner. • Adhere to attendance and daily time keeping requirements. • Ability to be on your feet most of the day/mobile or moving on the sales floor or stock room including walking, bending, squatting, kneeling, reaching, twisting, pushing, lifting, pulling and carrying merchandise. • Support other team members to create a one team spirit behavior and values to help improve each and every day. Basic Requirements, Qualification and Experience required: • Full time Female sales with previous retail experience required, fashion apparel experience preferred. • High School diploma or equivalent required • Excellent customer service, time management and organizational skills. • Effective selling skills and techniques. • Experience in point of sale system, computers & calculators. • Experience dealing with the public • Ability to read, write, count and communicate with store staff and customer. • Embrace new technology & change. • Self-motivated, independent leader. • Valid UAE residency visa. • Readily available to start immediately.

dubizzle.com - 7 hours ago - 2-5 years of experience

UAE

Raffles Hotels & Resorts is a collection of award-winning luxury hotels located in vibrant destinations around the world. Unique with its own distinct personality, each Raffles hotel distinguishes itself with the highest standards of product and service. We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global luxury hospitality brand. Raffles Europejski Warsaw , 5 star hotel in the heart of Warsaw, not only brings a new dimension of luxury to this fast changing city, but also heralds the next chapter for one of the city's most iconic and best loved buildings. It offers its guests 106 luxurious rooms and suites, Europejski Grill restaurant, legendary Long Bar and Lourse Warsaw Patisserie. The hotel also house a Raffles Spa featuring six treatment rooms and an indoor pool. If you are looking for a dynamic environment for growth, please join us as: Concierge Summary of Responsibilities: Reporting to the Chief Concierge, responsibilities and essential job functions include but are not limited to the following: • Consistently offer professional, friendly and engaging service • Assist guests with mail, messages, and any plans or arrangements they require • Assist with any plans or arrangements the guest intends to make during their stay • Assist guests regarding hotel facilities in an informative and helpful way • Follow department policies, procedures and service standards • Follow all safety policies • Other duties as assigned Qualifications: • Previous customer related experience preferred • Previous PMS experience an asset • Computer literate in Microsoft Window applications an asset • Must be able to type 25 words per minute • Must possess a professional presentation • Strong interpersonal and problem solving abilities • Highly responsible & reliable • Ability to work well under pressure in a fast paced environment • Ability to work cohesively with fellow colleagues as part of a team • Ability to focus attention on guest needs, remaining calm and courteous at all times Physical Aspects of Position: Physical aspects of the position include but are not limited to the following: • Frequent standing and walking throughout shift • Occasional kneeling, pushing, pulling, lifting • Occasional ascending or descending ladders, stairs and ramps Visa Requirements: Must be eligible to work in Poland ABOUT ACCORHOTELS We are much more than a world leader. We are 240,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,100 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making " Feel Welcome " resonate as the finest hotel promise. AccorHotels provides an extensive offer to students including complementary brands-from luxury to economy - that are recognized and appreciated around the world for their service quality: Raffles Hotels & Resorts, Fairmont Hotels & Resorts, Swissôtel Hotels & Resorts, Sofitel Legend, SO Sofitel, Sofitel, Pullman Hotels & Resorts, MGallery by Sofitel, Grand Mercure, The Sebel, Novotel, Suite Novotel, Mercure, Mama Shelter, Adagio, ibis, ibis Styles, ibis budget, hotelF1. We are committed to a culture in which our colleagues FEEL WELCOME and FEEL VALUED. Guided by our strong values and rich culture, we are consistently recognized as a top employer and a global community of hospitality leaders dedicated to serving our guests, colleagues and communities, realizing our full potential through professional development and growth opportunities, and enjoying a life filled with unlimited experiences. For more information, please visit accorhotels.jobs and .

hozpitality.com - 7 hours ago - 2 years of experience