Dubai, UAE
Use Our Mobile App Get Fresh Updates On your job applications, and stay connected Download Now Back to the job results Team Leader-Lease Logistics Al Futtaim Hertz Dubai, UAE Al Futtaim Group Dubai , UAE Date Posted: Sep 01 Apply On Company Site Add a Cover Letter Complete Questionnaire Email Messenger WhatsApp WhatsApp Twitter Facebook Complete Questionnaire Print Report Abuse About The Role: To manage and monitor the Logistical operations for the Lease Department in Dubai through implementation of set business practices along with continuous innovative solutions to ensure efficient utilisation of rental fleet and management of human resources, focusing on exceeding customer satisfaction, growth and profitability with overall objective to exemplify the Hertz vision and brand image. Key Accountabilities: Operations Supervision Ensure the KPIs set for the department are understood by all associates. Work with the team to achieve set KPIs with the time frame provided. Ensure action plans are put in place to resolve any short fall between set KPIs and those achieved Mentoring and Coaching Acting as a mentor to the CSRs and Coordinators to help them understand the importance of delivering a great customer service experience. Ensure they understand what is expected from them at work to meet the overall department targets. Work with the team to empower them to come up with innovative solutions to existing business challenges. Customer complaints and resolution Ensure all policies and procedures relating to Customer Query Handling, Complaints resolution are strictly adhered to, to ensure Customer Satisfaction. Where required Customer challenges are escalated to the manager as per process agreed. Corrective actions to be taken to avoid similar complaints /feedbacks either by associate feedback or change of procedure Ensuring that complaints/queries from Direct Reports are dealt in line with HR policies, and situations requiring HRBP intervention are highlighted and followed up in a timely manner. Collaboration Collaborate with the Maintenance team to reduce the overall downtime of vehicles going through the maintenance cycle and there by ensure the overall Fleet Utilization Target set for the team are met. Reporting Replacement Ageing Report (daily) Lease Replacement Report (daily) Driver’s Productivity report (daily) Lease Operation Report (daily) Overtime report (monthly) Traffic fine report (monthly) Skills About You: Education: Bachelor’s degree or equivalent Professional communication and presentational (written and verbal) skills Excellent interpersonal skills and high level of emotional intelligence Excellent customer interaction skills Minimum Experience and Knowledge: Over 2 years’ experience in managing people in a logistical role Over 5 years’ experience working in the automotive industry Job-Specific/Technical Skills • Excellent team building skills • Demonstration of leadership qualities • Excellent problem solving and analytical skills • Ability to plan and organize effectively Dubai, United Arab Emirates Company Industry Accounting Company Type Employer (Private Sector) Job Role Logistics and Transportation Employment Type Unspecified Monthly Salary Range Unspecified Number of Vacancies Unspecified Preferred Candidate Career Level Mid Career Years of Experience Min: 5 Residence Location United Arab Emirates Apply On Company Site Email to Friend Add a Cover Letter Complete Questionnaire Send Me Similar Jobs Send Me Similar Jobs Email to Friend Send Me Similar Jobs Send Me Similar Jobs Save Print Report Abuse Al Futtaim Group Dubai , UAE About Us Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates. Structured into six divisions; automotive, retail, electronics, engineering and technology, real estate, financial services and general services, Al-Futtaim operates through more than 60 companies and maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. Employing in excess of 20,000 people across the UAE, Bahrain, Kuwait, Qatar, Oman, Egypt, Syria, Pakistan, Singapore and Europe, this approach benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work. The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector. Do you need help in adding the right mix of strong keywords to your CV? Let our experts design a Professional CV for you. Get Help Do you need help in adding the right mix of strong keywords to your CV? Let our experts design a Professional CV for you. Get Help
bayt.com - 16 days ago - 2-5 years of experience
