Abu Dhabi, UAE
Role JOB PURPOSE To manage and maintain functional corporate computing environment by identifying network requirements; installing upgrades; monitoring and optimizing network performance. KEY PERFORMANCE AREAS KEY PERFORMANCE INDICATORS ICT Network Administration - Establishes network specifications by conferring with users; analysing workflow, access, information, and security requirements; designing router administration, including interface configuration and routing protocols. - Establishes network by evaluating network performance issues including availability, utilization, throughput, output, and latency. - Planning and executing the selection, installation, configuration, and testing of equipment; defining network policies and procedures; establishing connections and firewalls. - Maintains network performance by performing network monitoring and analysis, and performance tuning. - Troubleshooting network problems; escalating problems to vendor. - Secures network by developing network access, monitoring, control, and evaluation; maintaining documentation. - Prepares users by designing and conducting training programs; providing references and support. - Upgrades network by conferring with vendors; developing, testing, evaluating, and installing enhancements. - Meets financial requirements by submitting information for budgets; monitoring expenses. - Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. - Protects organization's value by keeping information confidential. - Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. - Ensuring effective installation, configuration, operation, maintenance of system hardware/software and related infrastructure in both ZMI office & vessels, and ensure timely reports of Data center infrastructure as required. - Provides continuing innovation within infrastructure by making recommendation for improving company IT system. - Ensuring system hardware, software, operating system and related procedure adhere to organizational values. - Carries out routine configuration and installation of IT solutions. - Apply OS patches and upgrades on regular basis, and upgrade administrative tools and utilities, configure /add new service as necessary. - Plans, manages & liaises with end users with regards to UAT of new IT services, user training, user post-training evaluation. - Plans/organizes or conducts/presents on relevant IT aspects via workshops/seminars for certain users as needed. - Provides feedback and reports to HOD with regards to users’ problem/complaints in terms of registry, time needed to solve the issue, quality of service, recommendation & improvements needed. - Repairs and recovers from hardware or software failures, coordinate and communicate with impacted department. - Supports ZMI employees with some of their daily routine basic computer needs such as setting up new user and managing back up, security and password. - Maintains data center environmental and monitoring equipment with daily/weekly/monthly reporting as required. - Contributes to and maintains system standards. - Ensures all ‘IT Help Desk’ emails, calls etc. are actioned, logged, tracked and escalated. - Ensures the high availability of the production environment. - Develops and assists in the management and performance monitoring of the environment. - Evaluates, implements, and integrates new hardware and software products and services. - Monitors processor utilization and develops models for processor sizing and workload distribution. - Develops, documents and distribute production operational processes. - Contributes to finding improvements in the hardware, software or infrastructure related services. - Undertakes other tasks which may be assigned from time to time by the Head of the Department. Financial Control: - Participates in ICT department’s annual business plan, annual budget and monitors and controls expenditure. - Prepares budgets relating to the execution of works for ICT System modification and studies. - Manages allocated monthly budget variance reporting and annual budget preparation on System management. - Authorises expenditure for repair and maintenance system management as per signatory level of authority. - Drafts and provides input to ICT Manager for maintenance budgets for the administration and maintenance of ICT Systems. - Checks that all invoices from sub-contractors accurately reflect the actual work carried out. - Initiates cost saving measures by controlling expenditure and preventing wasteful activities. - Ensures implementation of and compliance with Goods and Services request procedures. - Protects organization's value by keeping information confidential. - Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. - Ensuring effective installation, configuration, operation, maintenance of system hardware/software and related infrastructure in both ZMI office & vessels, and ensure timely reports of Data center infrastructure as required. - Provides continuing innovation within infrastructure by making recommendation for improving company IT system. - Ensuring system hardware, software, operating system and related procedure adhere to organizational values. - Carries out routine configuration and installation of IT solutions. - Apply OS patches and upgrades on regular basis, and upgrade administrative tools and utilities, configure /add new service as necessary. - Plans, manages & liaises with end users with regards to UAT of new IT services, user training, user post-training evaluation. - Plans/organizes or conducts/presents on relevant IT aspects via workshops/seminars for certain users as needed. - Provides feedback and reports to HOD with regards to users’ problem/complaints in terms of registry, time needed to solve the issue, quality of service, recommendation & improvements needed. - Repairs and recovers from hardware or software failures, coordinate and communicate with impacted department. - Supports ZMI employees with some of their daily routine basic computer needs such as setting up new user and managing back up, security and password. - Maintains data center environmental and monitoring equipment with daily/weekly/monthly reporting as required. - Contributes to and maintains system standards. - Ensures all ‘IT Help Desk’ emails, calls etc. are actioned, logged, tracked and escalated. - Ensures the high availability of the production environment. Communication - Maintains open channels of communication between all the ZMI business departments and Clients. - Develops good employee relations and team spirit by consulting, advising, information sharing, motivating and establishing clear lines of reporting and ensuring delegation of duties is understood. - Circulates information on Company policy and technical data by developing written instructions, and issuing corporate approved memoranda on all aspects of ICT Network matters within Company. - Maintains and enhances the company professional image. Build sound relations with all employees, stakeholders and clients and maintains a harmonious work place. - Responds to client and internal queries timeously and correctly. - Builds a sound relationship with Clients and Vendors. - Reports and follows up on defects and non-conformities. - Provides detailed reports to the ICT Manager on ICT/ERP systems status, condition, spares, consumables and overall operations or serviceability as required. Performance Management: - Manages individual subordinate staff members’ performance and implements the ZMI’s performance management system. - Ensures that all departmental staff are familiar in the use of the appraisal or performance management process. - Manages, develops and motivates subordinates daily. - Through counselling and guidance, cultivate a participative management approach. - Applies the application of the performance appraisal process fairly and consistently. - Ensures competency assessments for all subordinate staff are carried out prior to employment and at least every two years thereafter. Requirements QUALIFICATIONS, EXPERIENCE, SKILLS AND COMPETENCIES Minimum Required Qualification - Degree/Diploma in ICT Network Administration and Management - Or relevant Network Management, Support & Maintenance courses. - ERP Administration certified training an advantage. - CCNA - CCNP Minimum Years of experience - 5 years’ previous experience ICT and ERP Network & Systems Administration, Management or technical support. Skills & Competencies - Network Performance Tuning, LAN Knowledge, Network Design and Implementation, Problem Solving Result oriented, service and technically minded. - Strategic Planning, Multi-tasking, Quality Focus, Coordination, Technical Understanding, Quick Study, Technical Zeal, Organised. KEY INTERACTIONS Internal - ICT Manager - Head of Departments - External : - ICT Service Providers -ERP Service Providers -Contractor Representatives About the Company Zakher Marine International provides services to the Offshore Oil and Gas Industries and Offshore Marine Construction Companies and is clearly focused on client satisfaction and retention. The Company was established in Abu Dhabi in 1984 where the Head Office remains, a branch office was established in Alexandria, Egypt in 2000. In the past ten years the ZMI has achieved remarkable growth, built new vessel’s to meet the high standards and requirements of local and international clients. ZMI currently operate over 50 offshore support vessels. The Management of Zakher Marine is committed to provide safe and healthy working conditions for our employees and client personnel based on board our vessels. Our aim is to sustain safe, environmentally friendly operating practices that comply with applicable national and international codes and regulations, relevant standards, guidelines and client requirements. Apply Now Personalised updates on latest career opportunities Insights on hiring and employment activity in your industry Typically sent twice a month Thank you for your Feedback. Something went wrong. Please try again.
gulftalent.com - 12 hours ago - 5 years of experience
