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1,218 jobs in Dubai. 3800$ monthly salary.
  • walk in interview Hotel Staff

    Dubai, UAE - walk-in interview

    Hotel Staff To assist in providing high standard of hotel administration and to the Housekeeping Department. Candidate Profile Skills and Knowledge •Communication skills •Computer skills •Ability to interact with different cultures •Ability to balance department guests and associates needs •Training skills •Good oral and written communication skills in English •Able to work under pressure at times •Ability to be versatile Position : Bell Boy Room Boy Housekeeping Attendant Room Attendant Waiter Waitress Cashier Front Desk Housekeeping Supervisor Kitchen Helper Cook and Chef Salary start 1,200 to 2,500 to 2,800 depends on position and Experience Please call Show Phone Number @ Show Phone Number

    dubizzle.com - 1 hour ago - $550 - $1100 salary - 1 year of experience

  • Sales Manager – Catering W Hotel

    Dubai, UAE

    The Catering Sales Manager functions as the leader of the hotel's Catering sales effort for a significant number of events and is responsible for the property's proactive Catering sales efforts. The position shares responsibility for achieving Catering revenue goals, guest and associate satisfaction and implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process. The position works with the Catering Sales Executive with a focus on building long-term, value-based customer relationships that enable achievement of the hotel's' sales objectives. The position has ultimate accountability for ensuring that the team maximizes catering revenue opportunities by up-selling and supporting forecasting revenues (catering and group rooms) for all events. With a specific target on catering revenues and a catering per head spend, the Catering Sales Manager is responsible to work with the Senior Sales Manager - Groups to ensure Maximum Banquet Space occupancy and to lead Catering Strategies across the F&B departments at the hotel. Additional Responsibilities of Outside Catering Opportunities may in the future be proactively solicited and executed to ensure the hotel meets it's catering revenue goals. Along with the other members of property sales team, manages group/catering opportunities not handled by the UAE Market Organisation from all segments. Actively up sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery. Provides service to our customers in order to grow all accounts on behalf of Marriott International. SCOPE / BUSINESS CONTEXT / CANDIDATE PROFILE Scope Measures: W Hotel Al Habtoor City Cross sell into other AHC Hotels and St Regis Polo Resort Guest Rooms & Suites Banqueting & Meeting space Restaurants & Bars No direct reports Annual Projected Revenue Business Context Responsible for developing a working knowledge of all departments in the hotel and their dependence and interaction with the Sales Department. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Proactively prospect for the target customer of the property (e.g., group, catering, business travel, leisure travel). Learn proficiency in using Marriott's Customer Focused Sales Call Process and the skill of closing the sale through training and trial. Full understanding of property revenue goals and how to achieve personal and team related revenue goals. Provide service to our customers in order to grow share of the account on behalf of Marriott International, across the enterprise. Partner effectively with Event Operations to maximize the customer experience of the property Leadership Competencies Excellent management skills, including goal setting, review, coaching, training and communication. The ability to be a strong figurehead within the hotel and lead by example. Ensure that there is effective communication to both the customer and fellow Associates. To ensure that all proactive sales support, reactive sales & event management are given the correct information and leadership to ensure that they can carry out their roles. Business Results Balanced Scorecard Results: Supports strategies and conducts activities to drive market share, guest satisfaction and financial results. Sales and Marketing: Focuses on building the unit's top line revenue by proactively soliciting and managing group/catering related opportunities. Up sells each business opportunity to maximize revenue. Achieves individual and team sales goals to enable business success. Guest Satisfaction: Ensures sales information provided to Event Management is accurate, complete and timely and enables units to meet or exceed guest expectations. Continuously focuses on improving guest satisfaction to create customer loyalty and increase market share. TECHNICAL EXPERTISE The following are specific responsibilities and contributions critical to the successful performance of the position: Sales and Revenue Management Works collaboratively with off-property and multi-property sales channels (e.g., Event Booking Center, UAE Market Organisation, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative. Targets Group/Catering accounts, markets and segments with heavy emphasis on proactive solicitation and account saturation. Partners with Group/Catering counterparts to effectively manage the business opportunities. Responds to incoming corporate group/catering opportunities for the hotel that are outside parameters of the Event Booking Center. Proactively identifies, qualifies and solicits new corporate opportunities business to achieve personal and hotel revenue goals. Identifies, qualifies and solicits new group/catering business to achieve personal and each hotel's revenue goals. Focuses efforts on group/catering accounts with significant potential sales revenue. Handles complex business with significant revenue potential as well as significant customer expectations. Develops effective group/catering sales plans and actions. Supports the designs and development and sells creative catered events. Maximizes revenue by upselling packages and creative food and beverage. Ensures that the correct contracts and administration are completed and filed in an orderly fashion, to give quick access to client information. Utilises Opera to manage sales & account relationships, as well as group/banqueting bookings. Ensure that information is correct, up to date and the database is current. Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Closes the best opportunities for the hotel based on market conditions and hotel needs. Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. Effectively develops relationships within community to strengthen and expand customer base for group/catering sales opportunities. Effectively manages and develops relationships with key internal and external stakeholders. Monitors same day selling procedures to maximize room revenue and control hotel occupancy. Effectively use sales resources and administrative/support staff. Conducts site inspections. Creates contracts as required. Works with the Revenue Management Team to ensure that correct tracking data is collected and recorded. Guest Satisfaction Sets a positive example for guest relations. Provides accurate, complete and effective turnover to Event Management and Hotel Operations Team. Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints. Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction. Observes service behaviors of associates and provides feedback to individuals and/or managers; continuously strives to improve service performance. Reviews meeting planner results to understand level of guest satisfaction; continuously strives to improve service performance Requirements Candidate Profile Sales & Admin experience, ideally in the International market and ability to demonstrate strong client relationships in the corporate market driving corporate transient, catering and group business. Solid sales & account managements skills are essential, with a strong knowledge of corporate market and business trends. A good researcher, negotiator and client focused approach is required. The candidate should be able to show strong knowledge of constructing and executing sales & client action plans. There should be excellent communication (verbal & written) skills, confident presentation ability and a second language would be an advantage. Direct sales experience is essential (including skills in dealing with decision makers), with experience in the group/banqueting sales market a desirable asset. Skills and Knowledge A strong knowledge of upscale, deluxe hotels Report writing & project management skills Possesses excellent telephone sales skills Excellent selling skills and understanding of sales processes; can effectively up sell products and services; can bring a sale to closure Knowledge of operations and associated challenges for all brands Knowledge of all Marriott Lodging products, cultures and brand strategies Knowledge of contractual agreements and legal implications Knowledge of the hotel & company pricing policies, as well as negotiation guidelines Knowledge of need time strategy as developed by Revenue Management Strong customer and development and relationship management skills Knowledge of group, extended stay and transient business Understands revenue management functions and account profitability Effective decision making skills Ability to influence others Strong problem-solving skills Ability to develop and maintain relationships e.g., associates, customers, vendors Strong negotiation skills Strong presentation and platform skills Strong communication skills (verbal, listening, writing) Strong organisation skills Knowledge of overall hotel operations as they affect department Ability to use standard software applications and hotel systems including Delphi, Opera, Fidelio, SFA, etc. Education and Experience Previous sales experience in 4/5 star hotels Hotel sales & marketing related courses Experience of GCC countries is desirable but not essential Fluent Arabic both oral and written is desirable but not essential Marriott sales experience is desirable but not essential Department Sales & Marketing Location Al Habtoor City - Dubai Company W Hotels Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a $%&! for a life less ordinary that drives them to demand more, experience it all, and hit repeat. We share our guests' passions, providing insider access to what's new and what's next. Moderation is not in our vocabulary and we know that $%&! for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you're ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

    dubizzle.com - 5 hours ago - 1-5 years of experience

  • Senior Sales Manager - Group Westin Hotel

    Dubai, UAE

    The Senior Sales Manager - Group functions as the leader of the hotel's segmented sales effort (group) and has responsibility for achieving segment revenue goals, property revenue goals, guest and employee engagement; Assisting the Director of Sales in researching business opportunities, managing projects and proactively soliciting new business across all segments of the business. Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of hotel sales objectives. Achieves personal booking goals and leads direct reports on the accomplishment of their booking goals. This position is accountable for proactively soliciting and managing Group Stay related opportunities within assigned segments, industries and territories with significant revenue potential. Aligns customer profile with the appropriate product. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery in accordance with brand standards. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. With a specific target on group revenues, the Group Sales Manager is responsible to work with the Director of Sales on developing the hotel group strategy at the hotel. Along with the other members of property sales team, manages group/catering opportunities not handled by the UAE Market Organisation from all segments. Actively up sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery. Provides service to our customers in order to grow tall accounts on behalf of Marriott International. The role may involve international travel. SCOPE / BUSINESS CONTEXT / CANDIDATE PROFILE Scope Measures: Westin Hotel Al Habtoor City Cross sell into other AHC Hotels and St Regis Polo Resort Guest Rooms & Suites Banqueting & Meeting space Restaurants & Bars No direct reports Annual Projected Revenue Business Context Responsible for developing a working knowledge of all departments in the hotel and their dependence and interaction with the Sales Department. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Proactively prospect for the target customer of the property (e.g., group, catering, business travel, leisure travel). Learn proficiency in using Marriott's Customer Focused Sales Call Process and the skill of closing the sale through training and trial. Full understanding of property revenue goals and how to achieve personal and team related revenue goals. Provide service to our customers in order to grow share of the account on behalf of Marriott International, across the enterprise. Partner effectively with Event Operations to maximize the customer experience of the property Business Results Balanced Scorecard Results: Supports strategies and conducts activities to drive market share, guest satisfaction and financial results. Sales and Marketing: Focuses on building the unit's top line revenue by proactively soliciting and managing group/catering related opportunities. Up sells each business opportunity to maximize revenue. Achieves individual and team sales goals to enable business success. Guest Satisfaction: Ensures sales information provided to Event Management is accurate, complete and timely and enables units to meet or exceed guest expectations. Continuously focuses on improving guest satisfaction to create customer loyalty and increase market share. TECHNICAL EXPERTISE The following are specific responsibilities and contributions critical to the successful performance of the position: Sales and Revenue Management Works collaboratively with off-property and multi-property sales channels (e.g., Event Booking Center, Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative. Plays a proactive part in the Sales Strategy Meeting and is aware of selling requirements, restrictions and actions stemming from this meeting. Responds to incoming corporate group/catering opportunities for the hotel that are outside parameters of the Event Booking Center. Proactively identifies, qualifies and solicits new corporate opportunities business to achieve personal and hotel revenue goals. Ensures that the correct contracts and administration are completed and filed in an orderly fashion, to give quick access to client information. Utilises Opera to manage sales & account relationships, as well as group/banqueting bookings. Ensure that information is correct, up to date and the database is current. Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Closes the best opportunities for the hotel based on market conditions and hotel needs. Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. Effectively develops relationships within community to strengthen and expand customer base for group/catering sales opportunities. Effectively manages and develops relationships with key internal and external stakeholders. Monitors same day selling procedures to maximize room revenue and control hotel occupancy. Effectively use sales resources and administrative/support staff. Conducts site inspections. Creates contracts as required. Works with the Revenue Management Team to ensure that correct tracking data is collected and recorded. Guest Satisfaction Sets a positive example for guest relations. Provides accurate, complete and effective turnover to Event Management and Hotel Operations Team. Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints. Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction. Observes service behaviors of associates and provides feedback to individuals and/or managers; continuously strives to improve service performance. Other Performs other duties as assigned to meet business needs. Has a clear understanding of current health & safety regulations and licensing laws. Requirements Candidate Profile Sales & Admin experience, ideally in the International market and ability to demonstrate strong client relationships in the corporate market driving corporate transient, catering and group business. Solid sales & account managements skills are essential, with a strong knowledge of corporate market and business trends. A good researcher, negotiator and client focused approach is required. The candidate should be able to show strong knowledge of constructing and executing sales & client action plans. There should be excellent communication (verbal & written) skills, confident presentation ability and a second language would be an advantage. Direct sales experience is essential (including skills in dealing with travel/event decision makers), with experience in the group/banqueting sales market a desirable asset. Skills and Knowledge A strong knowledge of upscale, deluxe hotels Report writing & project management skills Possesses excellent telephone sales skills Excellent selling skills and understanding of sales processes; can effectively up sell products and services; can bring a sale to closure Knowledge of operations and associated challenges for all brands Knowledge of all Marriott Lodging products, cultures and brand strategies Knowledge of contractual agreements and legal implications Knowledge of the hotel & company pricing policies, as well as negotiation guidelines Knowledge of need time strategy as developed by Revenue Management Strong customer and development and relationship management skills Knowledge of group, extended stay and transient business Understands revenue management functions and account profitability Effective decision making skills Ability to influence others Strong problem-solving skills Ability to develop and maintain relationships e.g., associates, customers, vendors Strong negotiation skills Strong presentation and platform skills Strong communication skills (verbal, listening, writing) Strong organization skills Understanding of Hoteligence 360. Knowledge of overall hotel operations as they affect department Ability to use standard software applications and hotel systems Leadership Competencies Excellent management skills, including goal setting, review, coaching, training and communication. The ability to be a strong figurehead within the hotel and lead by example. Ensure that there is effective communication to both the customer and fellow Associates. To ensure that all proactive sales support, reactive sales & event management are given the correct information and leadership to ensure that they can carry out their roles. Education and Experience Previous sales experience in 4/5 star hotels Experience in the Group segment is desirable but not essential Hotel sales & marketing related courses Experience of GCC countries is desirable but not essential Fluent Arabic both oral and written is desirable but not essential Marriott sales experience is desirable but not essential TRAINING Previous Marriott or Starwood Sales Training preferred but not essential Marriott Foundations of leadership preferred but not essential Department Sales and Marketing Location Al Habtoor City - Dubai Company Westin Hotels Active - Empowering - Energizing. If you find yourself in these three words, so you are ready for a journey through Well-being at The Westin Hotel Al Habtoor City. Here, we work to maximize our guests' stay making them feel empowered to regain control and enhance their well-being when they need it most, ensuring that when traveling, they can be the best version of themselves.

    dubizzle.com - 5 hours ago - 1-5 years of experience

  • Sales Coordinator - W Hotel

    Dubai, UAE

    Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing and copying). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests. Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Perform other reasonable job duties as requested by Supervisors. SCOPE / BUSINESS CONTEXT / CANDIDATE PROFILE Scope Measures: Westin Hotel Al Habtoor City Cross sell into other AHC Hotels and St Regis Polo Resort No direct reports Business Context Responsible for developing a working knowledge of all departments in the hotel and their dependence and interaction with the Sales Department. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provide service to our customers in order to grow share of business on behalf of Marriott International, across the enterprise. Partner effectively with Event Services to maximize the customer experience of the property TECHNICAL EXPERTISE The following are specific responsibilities and contributions critical to the successful performance of the position: Sales and Revenue Management Update calendar appointments for the Team Out of office support for the Groups Team Business card entry into Opera from Tradeshows Database completion from Tradeshows Group & International Research Restaurant bookings for customer entertainment Meeting preparation - customer gifts Opera Reports & Input Team Sales Intensity Plan Admin Take minutes during the Team meetings Review the minutes and follow up with the team to ensure they have been actioned Maintain account/contact list Support Account research in preparation for sales trips/calls Assist with Travel Trade Sales Missions / Trade Show Reports Assist with travel schedule and ticketing Allocate accounts in Opera to pro-active sales person Site inspection Calendar for Team Assist in preparation and implementation of site inspections; review team appointments and call Loss Prevention / Front Office / Restaurant Reservations to assist and ensure everything is ready. Guest Satisfaction Sets a positive example for guest relations. Provides accurate, complete and effective turnover to Event Management and Hotel Operations Team. Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints. Requirements Candidate Profile Sales & Admin experience, ideally in the International market and ability to demonstrate strong client relationships in the corporate market driving corporate transient, catering and group business. There should be excellent communication (verbal & written) skills, and a second language would be an advantage. Skills and Knowledge Strong organisation skills Good attention to detail Strong communication skills (verbal, listening, writing) Knowledge of contractual agreements and legal implications Knowledge of group and conference business Knowledge of operations and associated challenges for all brands Effective decision making skills Ability to influence others Ability to use standard software applications and hotel systems including Opera, Microsoft Office, Internet etc. Good analytical skills Strong customer and associate relation skills Ability to develop and maintain relationships e.g., associates, customers, vendors Education and Experience Sales & coordination experience with relevant comparable market Relevant, proven strength within an administrative environment Keyboard skills and computer input Marriott experience is preferred but not essential High School Diploma or equivalent preferred but not essential TRAINING Previous Marriott or Starwood Sales Training preferred but not essential Marriott Foundations of leadership preferred but not essential Department Sales & Marketing Location Al Habtoor City - Dubai Company W Hotels Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a $%&! for a life less ordinary that drives them to demand more, experience it all, and hit repeat. We share our guests' passions, providing insider access to what's new and what's next. Moderation is not in our vocabulary and we know that $%&! for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you're ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

    dubizzle.com - 5 hours ago - 1 year of experience

  • Sales Manager – Weddings St. Regis Hotel

    Dubai, UAE

    This position is responsible for proactively soliciting and managing large social catering related opportunities which hold significant revenue potential. Manages catering opportunities not handled by an Event Booking Center (EBC). Actively up-sells each business opportunity to maximize the revenue for each and every opportunity. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion and guarantees a proper service delivery for every internal and external customer. Responsible for driving customer/guest loyalty by delivering service excellence throughout each customer/guest experience. Provides service to customers in order to grow the segment on behalf of the company. SCOPE / BUSINESS CONTEXT / CANDIDATE PROFILE Scope Measures: St Regis Hotel Al Habtoor City Cross sell into other AHC Hotels and St Regis Polo Resort Guest Rooms & Suites Banqueting & Meeting space Restaurants & Bars No direct reports Annual Projected Revenue Business Context Responsible for developing a working knowledge of all departments in the hotel and their dependence and interaction with the Sales Department. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Proactively prospect for the target customer of the property. Learn proficiency in using Marriott's Customer Focused Sales Call Process and the skill of closing the sale through training and trial. Full understanding of property revenue goals and how to achieve personal and team related revenue goals. Provide service to our customers in order to grow share of the account on behalf of Marriott International, across the enterprise. Partner effectively with Event Operations to maximize the customer experience of the property Business Results Balanced Scorecard Results: Supports strategies and conducts activities to drive market share, guest satisfaction and financial results. Sales and Marketing: Focuses on building the unit's top line revenue by proactively soliciting and managing group/catering related opportunities. Up sells each business opportunity to maximize revenue. Achieves individual and team sales goals to enable business success. Guest Satisfaction: Ensures sales information provided to Event Management is accurate, complete and timely and enables units to meet or exceed guest expectations. Continuously focuses on improving guest satisfaction to create customer loyalty and increase market Share TECHNICAL EXPERTISE (Learning and Applying Personal Expertise) The following are specific responsibilities and contributions critical to the successful performance of the position: Sales and Revenue Management An excellent sales person with the ability to fully understand and sell the unique features of the hotel. Customer focused sales activities and communication. Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Assist the team to develop, implement and execute the revenue, revenue and marketing programs for weddings & special occasions. Develop, coordinate and implement social media initiatives. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event. Promote awareness of brand image internally and externally. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests. Coordinate reservation confirmations for special events. Develop and maintain positive and productive working relationships with other employees and departments. Guest Satisfaction Sets a positive example for guest relations. Provides accurate, complete and effective turnover to Event Management and Hotel Operations Team. Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints. Attends pre- and post-event meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction. Other Performs other duties as assigned to meet business needs. Has a clear understanding of current health & safety regulations and licensing laws. Requirements Candidate Profile Experience Sales & Admin experience, ideally in the UAE market and ability to demonstrate strong client relationships in the weddings and social catering and group business. Solid sales skills are essential, with a strong knowledge of market and business trends. A good researcher, negotiator and client focused approach is required. The candidate should be able to show strong knowledge of constructing and executing sales & client action plans. There should be excellent communication (verbal & written) skills, confident presentation ability and a second language would be an advantage. Skills and Knowledge A strong knowledge of upscale, deluxe hotels Report writing & project management skills Possesses excellent telephone sales skills Excellent selling skills and understanding of sales processes; can effectively up sell products and services; can bring a sale to closure Knowledge of operations and associated challenges for all brands Knowledge of all Marriott Lodging products, cultures and brand strategies Knowledge of contractual agreements and legal implications Knowledge of the hotel & company pricing policies, as well as negotiation guidelines Knowledge of need time strategy as developed by Revenue Management Strong customer and development and relationship management skills Understands revenue management functions and account profitability Effective decision making skills Ability to influence others Strong problem-solving skills Ability to develop and maintain relationships e.g., associates, customers, vendors Strong negotiation skills Strong presentation and platform skills Strong communication skills (verbal, listening, writing) Strong organisation skills Knowledge of overall hotel operations as they affect department Ability to use standard software applications and hotel systems. Leadership Competencies Excellent management skills, including goal setting, review, coaching, training and communication. The ability to be a strong figurehead within the hotel and lead by example. Ensure that there is effective communication to both the customer and fellow Associates. To ensure that all proactive sales support, reactive sales & event management are given the correct information and leadership to ensure that they can carry out their roles. Education and Experience Previous sales experience in 4/5 star hotels Experience in the social and wedding sales market. Hotel sales & marketing related courses Experience of GCC countries is desirable but not essential Fluent Arabic both oral and written is desirable but not essential Marriott sales experience is desirable but not essential TRAINING Previous Marriott or Starwood Sales Training preferred but not essential Marriott Foundations of leadership preferred but not essential Department Sales and Marketing Location Al Habtoor City - Dubai Company St Regis Hotels The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York's Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis

    dubizzle.com - 5 hours ago - 1-5 years of experience

  • Senior Sales Manager - Corporate W Hotel

    Dubai, UAE

    As the local, on property sales contact for customers, the Senior Sales Manager - Corporate is responsible for assisting the Director of Sales, researching business opportunities, managing projects and proactively soliciting new business across all segments of the business including Corporate, Social, Group, Catering. Along with the hotel other members of property sales team, manages corporate accounts not handled by the UAE Market Organisation, from corporate companies, associations. Actively up sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery. Provides service to our customers in order to grow the account on behalf of Marriott International. SCOPE / BUSINESS CONTEXT / CANDIDATE PROFILE Scope Measures: W Hotel Al Habtoor City Cross sell into other AHC Hotels and St Regis Polo Resort Guest Rooms & Suites Banqueting & Meeting space Restaurants & Bars No direct reports Annual Projected Revenue Business Context Responsible for developing a working knowledge of all departments in the hotel and their dependence and interaction with the Sales Department. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Proactively prospect for the target customer of the property (e.g., group, catering, business travel, leisure travel). Learn proficiency in using Marriott's Customer Focused Sales Call Process and the skill of closing the sale through training and trial. Full understanding of property revenue goals and how to achieve personal and team related revenue goals. Provide service to our customers in order to grow share of the account on behalf of Marriott International, across the enterprise. Partner effectively with Event Operations to maximize the customer experience of the property. Business Results Balanced Scorecard Results: Supports strategies and conducts activities to drive market share, guest satisfaction and financial results. Sales and Marketing: Focuses on building the unit's top line revenue by proactively soliciting and managing group/catering related opportunities. Up sells each business opportunity to maximize revenue. Achieves individual and team sales goals to enable business success. Guest Satisfaction: Ensures sales information provided to Event Management is accurate, complete and timely and enables units to meet or exceed guest expectations. Continuously focuses on improving guest satisfaction to create customer loyalty and increase market share. TECHNICAL EXPERTISE The following are specific responsibilities and contributions critical to the successful performance of the position: Sales and Revenue Management Works collaboratively with off-property and multi-property sales channels (e.g., Event Booking Center, UAE Market Organisation, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative. Plays a proactive part in the Sales Strategy Meeting and is aware of selling requirements, restrictions and actions stemming from this meeting. Responds to incoming corporate group/catering opportunities for the hotel that are outside parameters of the Event Booking Center. Proactively identifies, qualifies and solicits new corporate opportunities business to achieve personal and hotel revenue goals. Ensures that the correct contracts and administration are completed and filed in an orderly fashion, to give quick access to client information. Utilises Opera to manage sales & account relationships, as well as group/banqueting bookings. Ensure that information is correct, up to date and the database is current. Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Closes the best opportunities for the hotel based on market conditions and hotel needs. Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. Effectively develops relationships within community to strengthen and expand customer base for group/catering sales opportunities. Effectively manages and develops relationships with key internal and external stakeholders. Monitors same day selling procedures to maximize room revenue and control hotel occupancy. Effectively use sales resources and administrative/support staff. Conducts site inspections. Creates contracts as required. Works with the Revenue Management Team to ensure that correct tracking data is collected and recorded. Guest Satisfaction Sets a positive example for guest relations. Provides accurate, complete and effective turnover to Event Management and Hotel Operations Team. Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints. Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction. Observes service behaviors of associates and provides feedback to individuals and/or managers; continuously strives to improve service performance. Other Performs other duties as assigned to meet business needs. Has a clear understanding of current health & safety regulations and licensing laws. Requirements Candidate Profile Sales & Admin experience, ideally in the International market and ability to demonstrate strong client relationships in the corporate market driving corporate transient, catering and group business. Solid sales & account managements skills are essential, with a strong knowledge of corporate market and business trends. A good researcher, negotiator and client focused approach is required. The candidate should be able to show strong knowledge of constructing and executing sales & client action plans. There should be excellent communication (verbal & written) skills, confident presentation ability and a second language would be an advantage. Direct sales experience is essential (including skills in dealing with travel/event decision makers), with experience in the corporate sales market a desirable asset. Skills and Knowledge A strong knowledge of upscale, deluxe hotels Report writing & project management skills Possesses excellent telephone sales skills Excellent selling skills and understanding of sales processes; can effectively up sell products and services; can bring a sale to closure Knowledge of operations and associated challenges for all brands Knowledge of all Marriott Lodging products, cultures and brand strategies Knowledge of contractual agreements and legal implications Knowledge of the hotel & company pricing policies, as well as negotiation guidelines Knowledge of need time strategy as developed by Revenue Management Strong customer and development and relationship management skills Knowledge of group, extended stay and transient business Understands revenue management functions and account profitability Effective decision making skills Ability to influence others Strong problem-solving skills Ability to develop and maintain relationships e.g., associates, customers, vendors Strong negotiation skills Strong presentation and platform skills Strong communication skills (verbal, listening, writing) Strong organization skills Understanding of Hoteligence 360. Knowledge of overall hotel operations as they affect department Ability to use standard software applications and hotel systems including Delphi, Opera, Fidelio, SFA, etc. Education and Experience Previous sales experience in 4/5 star hotels Experience in the Corporate market is desirable but not essential Hotel sales & marketing related courses Experience of GCC countries is desirable but not essential Fluent Arabic both oral and written is desirable but not essential Marriott sales experience is desirable but not essential Leadership Competencies Excellent management skills, including goal setting, review, coaching, training and communication. The ability to be a strong figurehead within the hotel and lead by example. Ensure that there is effective communication to both the customer and fellow Associates. To ensure that all proactive sales support, reactive sales & event management are given the correct information and leadership to ensure that they can carry out their roles. TRAINING Previous Marriott or Starwood Sales Training preferred but not essential Marriott Foundations of leadership preferred but not essential Department Sales and Marketing Location Al Habtoor City - Dubai Company W Hotels Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a $%&! for a life less ordinary that drives them to demand more, experience it all, and hit repeat. We share our guests' passions, providing insider access to what's new and what's next. Moderation is not in our vocabulary and we know that $%&! for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you're ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

    dubizzle.com - 5 hours ago - 1-5 years of experience

  • Chef de Cuisine - W Hotel

    Dubai, UAE

    Effectively monitor the daily operations of the respective outlet, including provide support and guidance to fellow outlet staff to ensure success and effective operation ending in a positive guest experience. Review all written communication, daily/weekly, reservation, rooming list, BEOs, to determine appropriate staffing levels. Communicate with restaurant manager for smooth running of front and back of the house. Responsible for maintaining a strong client relationship and ensuring that all outlets are communicated to and execute by all hotel operation departments making for a successful meeting experience for the meeting planner and attendees. Responsible for the development and maintenance of all policies, procedures and quality standard within the department, utilizing a continuous improvement approach to ensure a high quality, cost effective and customer focused operation. Manage, in conjunction with Complex Director Back of House the inventory, control and breakage/loss reduction of china, glass and silver as it relates to function service. Monitor kitchen preventive equipment list. Maintain a high level of service by constantly training and coaching all direct reports and talent. Daily training plan in place follow by monthly training plan. Inspect and overseas the cleanliness and maintenance of all function space, public areas, and service areas. Coordinate with Restaurant Manager, Chief Steward, style and engineering to ensure the highest level of product delivery. Responsible for monthly schedule and payroll for the outlet. Responsible for stock rotation, direct purchase and control of expiry food product on the shelving. Knowledge of all food & beverage procedures standards, quality presentation, service and products and local health & sanitation standards. Estimates and communicates daily production needs. Apply line check and MEP monitoring. Responds appropriately to guest needs during hours of operation. Ensure that internal communication are communicated with on a daily basis. Assess quality control of food cost. Carry out close liaison with all section of the kitchen in order to ensure smooth and efficient service. Ability to create recipes and support material, recipe cards, s, pictures and to read and visualize same. To project a pleasant and positive professional image to all contacts at all the times. Lead and support the junior members of the team through training. Implementation and monitoring of training matrix. Overseas all talent PMP. Seek own solutions to the minor obstacles that occur from time to time. Daily data collection and reporting of issues as they arise. Review the daily production sheets with Executive Sous Chef and Executive Chef when the first is not present. Requirements Education High school or equivalent education required. Bachelor's degree preferred. Experience Must have at least 12 years experiences in the luxury hospitality industry. More experience preferred. Key Competencies Communication skills Organisational skills Information system knowledge Guest focus Problem solving skills Department Culinary/Turkish Cuisine Location Al Habtoor Cuty - Dubai Company W Hotels Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a $%&! for a life less ordinary that drives them to demand more, experience it all, and hit repeat. We share our guests' passions, providing insider access to what's new and what's next. Moderation is not in our vocabulary and we know that $%&! for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you're ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

    dubizzle.com - 5 hours ago - 10-15 years of experience

  • Director of Sales Westin Hotel

    Dubai, UAE

    Functions as the leader of the Westin Hotel Al Habtoor City segmented sales effort (transient, group, catering, extended stay etc.) and has responsibility for achieving segment revenue goals, multi-property revenue goals, guest and associate satisfaction. Communicates hotel's sales strategy and ensures that the sales team executes against sales strategy. Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of hotels & MEA sales objectives. Leads the proactive team on aligning the customer profile with the appropriate product. Achieves personal booking goals and makes recommendations on direct reports booking goals. Leads, motivates and directs the sales intensity plan. SCOPE / BUSINESS CONTEXT / CANDIDATE PROFILE Scope Measures: Westin Hotel Al Habtoor City Cross sell into other AHC Hotels and St Regis Polo Resort Guest Rooms & Suites Banqueting & Meeting space Restaurants & Bars 7 direct reports Annual Projected Revenue Business Context Responsible for developing a working knowledge of all departments in the hotel and their dependence and interaction with the Sales Department. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Proactively prospect for the target customer of the property (e.g., group, catering, business travel, leisure travel). Learn proficiency in using Marriott's Customer Focused Sales Call Process and the skill of closing the sale through training and trial. Full understanding of property revenue goals and how to achieve personal and team related revenue goals. Provide service to our customers in order to grow share of the account on behalf of Marriott International, across the enterprise. Partner effectively with Event Operations to maximize the customer experience of the property Business Results Balanced Scorecard Results: Supports strategies and conducts activities to drive market share, guest satisfaction and financial results. Sales and Marketing Management: Focuses on building the hotel's top line revenue by executing against the sales strategy. Deploys Centre Sales team against key accounts including targeted segment sales, local and social catering, business travel sales and extended stay sales to achieve sales goals. Revenue Management: Works with Revenue Management to ensure proper pricing, appropriate transient and group mix and implementation of sales strategy. Addresses market fluctuations and economic conditions by partnering with Revenue Management to change sales strategy as appropriate for each hotel. Guest Satisfaction: Ensures sales process meets or exceeds guest needs. Identifies and addresses guest satisfaction issues to improve results, create customer loyalty and increase market share. Human Resources: Selects, develops and retains a diverse hourly and management workforce to generate revenue and provide sales expertise to the properties. Creates and sustains a work environment that focuses on fair and equitable treatment and associate satisfaction to enable business success. Financial Management: Develops and manages annual operating budget to achieve or exceed budgeted revenue expectations. Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International. TECHNICAL EXPERTISE The following are specific responsibilities and contributions critical to the successful performance of the position: Sales and Revenue Management Oversees all day to day activities of direct reports Responsible for leadership of direct reports and their teams (recruitment and selection, performance management (PMP/IDP), employee development and motivation, counselling / disciplinary issues) Provides positive and aggressive leadership to ensure maximum revenue potential; sets example with personal booking goals. Works with Hotel GM and MP-DOSM to ensure understanding of sales strategy and effective implementation of this strategy for each segment. Recommends multi property booking goals for sales team members. Proactively develops and manages relationships with key stakeholders, both internal and external. Analyses market information by using sales systems and implements strategy to achieve hotel's financial room and catering goals. Assists Revenue Management with completing accurate projections. Partners with revenue leader on approval of space release policy for catering to maximize revenue. Develops implements and sustains aggressive solicitation program focused on increasing business. Works with team to create and implement a sales intensity plan addressing revenue, customers and the market for each. Assists with the development and implementation of promotions, both internal and external. Works collaboratively with off-property sales channels (e.g., Event Booking Centre, UAE Market Organisation, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative. Participates in sales calls with members of sales team to acquire new business and/or close on business. Works with Human Resources, Engineering and Loss Prevention to ensure compliance with regulations. Participates in local and international travel to represent the hotels at trade shows, sales missions, conferences etc. Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. Meets with guests during pre and post convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction. Empowers associates to provide excellent customer service. Observes service behaviors of associates and provides feedback to individuals and/or managers. Reviews all guest satisfaction results to identify areas of improvement. Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement. Interviews and hires management and hourly associates with the appropriate skills to meet the business needs of the operation. Develops, implements and maintains a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job. Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers. Determines Trade show plan and travel for team based on Complex Sales Travel with GM and MP-DOSM Executes and supports hotel appropriate Customer Service and Brand Standards. Manages the relationship with the UMO to ensure that team stay true to the agreement with total account management. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Participates in and practices daily service basics of the brand Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott. Gains understanding of the hotel's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Guest Satisfaction Sets a positive example for guest relations. Provides accurate, complete and effective turnover to Event Management and Hotel Operations Team. Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints. Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction. Observes service behaviors of associates and provides feedback to individuals and/or managers; continuously strives to improve service performance. Reviews meeting planner results to understand level of guest satisfaction; continuously strives to improve service performance. Requirements Candidate Profile Experience Sales & Admin experience, ideally in the International market and ability to demonstrate strong client relationships in the corporate market driving corporate transient, catering and group business. Solid sales & account managements skills are essential, with a strong knowledge of corporate market and business trends. A good researcher, negotiator and client focused approach is required. The candidate should be able to show strong knowledge of constructing and executing sales & client action plans. There should be excellent communication (verbal & written) skills, confident presentation ability and a second language would be an advantage. Direct sales experience is essential (including skills in dealing with travel/event decision makers), with experience in the group/banqueting sales market a desirable asset. Skills and Knowledge Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems. Revenue Management - Knowledge of total hotel revenue management concepts, processes and strategies (including sales cycles and trends, account management, pricing, and inventory management). Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Mathematics - Using mathematics to solve problems. Number Facility - The ability to add, subtracts, multiply, or divides quickly and correctly. Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Originality - The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem. Management of Financial Resources - Determining how money will be spent to get the work done, and accounting for these expenditures. Economics and Accounting - Knowledge of economic and accounting principles and practices, P&L statements, operating budgets, forecasting and scheduling, and the reporting of financial data. Management Competencies Active Learning - Possesses a zeal for and seeks new learning experiences; quickly comprehending and applying new information to the job. Building Credible Relationships - Skilled at establishing effective relationships with customers and internal partners; promoting openness, trust and confidence in one's intentions. Communication - Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message. Customer Focus - Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs. Drive for Results - Skilled at setting goals for personal and group accomplishment; working tenaciously to meet or exceed those goals. High Work Standards - Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks. Planning and Organizing - Skilled at controlling sales assignments; allocating appropriate time to priority goals, requirements, and sales opportunities. Problem Solving / Decision Making - Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions Sales Disposition - Energetic, proactive, takes calculated risks, and perseveres to attain goals Education and Experience High School Diploma or equivalent required; Bachelor's Degree preferred Hospitality Management Degree preferred but not essential Hotel sales & marketing related courses Previously a director of sales in 4/5 star hotel preferred. Prior team leadership experience essential Experience of GCC countries is preferred but not essential Fluent Arabic both oral and written preferred but not essential Marriott sales experience preferred but not essential TRAINING Previous Marriott or Starwood Sales Training preferred but not essential Marriott Foundations of leadership preferred but not essential Department Sales & Marketing Location Al Habtoor City - Dubai Company Westin Hotels Active - Empowering - Energizing. If you find yourself in these three words, so you are ready for a journey through Well-being at The Westin Hotel Al Habtoor City. Here, we work to maximize our guests' stay making them feel empowered to regain control and enhance their well-being when they need it most, ensuring that when traveling, they can be the best version of themselves.

    dubizzle.com - 5 hours ago - 1 year of experience

  • Director of Sales St Regis Hotel

    Dubai, UAE

    Functions as the leader of the St. Regis Hotel Al Habtoor City segmented sales effort (transient, group, catering, extended stay etc.) and has responsibility for achieving segment revenue goals, multi-property revenue goals, guest and associate satisfaction. Communicates hotel's sales strategy and ensures that the sales team executes against sales strategy. Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of hotels & MEA sales objectives. Leads the proactive team on aligning the customer profile with the appropriate product. Achieves personal booking goals and makes recommendations on direct reports booking goals. Leads, motivates and directs the sales intensity plan. Works closely with the UAE Market Organisation on accounts they manage that have business for the St. Regis Hotel Al Habtoor City SCOPE / BUSINESS CONTEXT / CANDIDATE PROFILE Scope Measures: St. Regis Hotel Al Habtoor City Cross sell into other AHC Hotels and St Regis Polo Resort Guest Rooms & Suites Banqueting & Meeting space Restaurants & Bars 8 direct reports Annual Projected Revenue Business Context Responsible for developing a working knowledge of all departments in the hotel and their dependence and interaction with the Sales Department. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Proactively prospect for the target customer of the property (e.g., group, catering, business travel, leisure travel). Learn proficiency in using Marriott's Customer Focused Sales Call Process and the skill of closing the sale through training and trial. Full understanding of property revenue goals and how to achieve personal and team related revenue goals. Provide service to our customers in order to grow share of the account on behalf of Marriott International, across the enterprise. Partner effectively with Event Operations to maximize the customer experience of the property Business Results Balanced Scorecard Results: Supports strategies and conducts activities to drive market share, guest satisfaction and financial results. Sales and Marketing Management: Focuses on building the hotel's top line revenue by executing against the sales strategy. Deploys Centre Sales team against key accounts including targeted segment sales, local and social catering, business travel sales and extended stay sales to achieve sales goals. Revenue Management: Works with Revenue Management to ensure proper pricing, appropriate transient and group mix and implementation of sales strategy. Addresses market fluctuations and economic conditions by partnering with Revenue Management to change sales strategy as appropriate for each hotel. Guest Satisfaction: Ensures sales process meets or exceeds guest needs. Identifies and addresses guest satisfaction issues to improve results, create customer loyalty and increase market share. Human Resources: Selects, develops and retains a diverse hourly and management workforce to generate revenue and provide sales expertise to the properties. Creates and sustains a work environment that focuses on fair and equitable treatment and associate satisfaction to enable business success. Financial Management: Develops and manages annual operating budget to achieve or exceed budgeted revenue expectations. Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International. TECHNICAL EXPERTISE The following are specific responsibilities and contributions critical to the successful performance of the position: Sales and Revenue Management Oversees all day to day activities of direct reports Responsible for leadership of direct reports and their teams (recruitment and selection, performance management (PMP/IDP), employee development and motivation, counselling / disciplinary issues) Provides positive and aggressive leadership to ensure maximum revenue potential; sets example with personal booking goals. Works with Hotel GM and MP-DOSM to ensure understanding of sales strategy and effective implementation of this strategy for each segment. Recommends multi property booking goals for sales team members. Proactively develops and manages relationships with key stakeholders, both internal and external. Analyses market information by using sales systems and implements strategy to achieve hotel's financial room and catering goals. Assists Revenue Management with completing accurate projections. Partners with revenue leader on approval of space release policy for catering to maximize revenue. Develops implements and sustains aggressive solicitation program focused on increasing business. Works with team to create and implement a sales intensity plan addressing revenue, customers and the market for each. Assists with the development and implementation of promotions, both internal and external. Works collaboratively with off-property sales channels (e.g., Event Booking Centre, UAE Market Organisation, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative. Participates in sales calls with members of sales team to acquire new business and/or close on business. Works with Human Resources, Engineering and Loss Prevention to ensure compliance with regulations. Participates in local and international travel to represent the hotels at trade shows, sales missions, conferences etc. Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. Meets with guests during pre and post convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction. Empowers associates to provide excellent customer service. Observes service behaviors of associates and provides feedback to individuals and/or managers. Reviews all guest satisfaction results to identify areas of improvement. Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement. Interviews and hires management and hourly associates with the appropriate skills to meet the business needs of the operation. Develops, implements and maintains a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job. Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers. Determines Trade show plan and travel for team based on Complex Sales Travel with GM and MP-DOSM Executes and supports hotel appropriate Customer Service and Brand Standards. Manages the relationship with the UMO to ensure that team stay true to the agreement with total account management. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Participates in and practices daily service basics of the brand Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott. Gains understanding of the hotel's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Guest Satisfaction Sets a positive example for guest relations. Provides accurate, complete and effective turnover to Event Management and Hotel Operations Team. Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints. Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction. Observes service behaviors of associates and provides feedback to individuals and/or managers; continuously strives to improve service performance. Reviews meeting planner results to understand level of guest satisfaction; continuously strives to improve service performance. Requirements Candidate Profile Experience Sales & Admin experience, ideally in the International market and ability to demonstrate strong client relationships in the corporate market driving corporate transient, catering and group business. Solid sales & account managements skills are essential, with a strong knowledge of corporate market and business trends. A good researcher, negotiator and client focused approach is required. The candidate should be able to show strong knowledge of constructing and executing sales & client action plans. There should be excellent communication (verbal & written) skills, confident presentation ability and a second language would be an advantage. Direct sales experience is essential (including skills in dealing with travel/event decision makers), with experience in the group/banqueting sales market a desirable asset. Skills and Knowledge Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems. Revenue Management - Knowledge of total hotel revenue management concepts, processes and strategies (including sales cycles and trends, account management, pricing, and inventory management). Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Mathematics - Using mathematics to solve problems. Number Facility - The ability to add, subtracts, multiply, or divides quickly and correctly. Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Originality - The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem. Management of Financial Resources - Determining how money will be spent to get the work done, and accounting for these expenditures. Economics and Accounting - Knowledge of economic and accounting principles and practices, P&L statements, operating budgets, forecasting and scheduling, and the reporting of financial data. Management Competencies Active Learning - Possesses a zeal for and seeks new learning experiences; quickly comprehending and applying new information to the job. Building Credible Relationships - Skilled at establishing effective relationships with customers and internal partners; promoting openness, trust and confidence in one's intentions. Communication - Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message. Customer Focus - Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs. Drive for Results - Skilled at setting goals for personal and group accomplishment; working tenaciously to meet or exceed those goals. High Work Standards - Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks. Planning and Organizing - Skilled at controlling sales assignments; allocating appropriate time to priority goals, requirements, and sales opportunities. Problem Solving / Decision Making - Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions Sales Disposition - Energetic, proactive, takes calculated risks, and perseveres to attain goals Education and Experience High School Diploma or equivalent required; Bachelor's Degree preferred Hospitality Management Degree preferred but not essential Hotel sales & marketing related courses Previously a director of sales in 4/5 star hotel preferred. Prior team leadership experience essential Experience of GCC countries is preferred but not essential Fluent Arabic both oral and written preferred but not essential Marriott sales experience preferred but not essential TRAINING Previous Marriott or Starwood Sales Training preferred but not essential Marriott Foundations of leadership preferred but not essential Department Sales & Marketing Location Al Habtoor City - Dubai Company St. Regis Hotels The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York's Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis

    dubizzle.com - 5 hours ago - 1 year of experience

  • Assistant Director of Sales St Regis Hotel

    Dubai, UAE

    Functions as a support to the Director of Sales for the St. Regis Hotel Al Habtoor City segmented sales effort (transient, group, catering, extended stay etc.) and has responsibility for achieving segment revenue goals, multi-property revenue goals, guest and associate satisfaction. Communicates hotel's sales strategy and ensures that the sales team executes against sales strategy. Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of hotels & MEA sales objectives. Leads the proactive team on aligning the customer profile with the appropriate product. Achieves personal booking goals and makes recommendations on direct reports booking goals. Leads, motivates and directs the sales intensity plan. Works closely with the UAE Market Organisation on accounts they manage that have business for the St. Regis Hotel Al Habtoor City SCOPE / BUSINESS CONTEXT / CANDIDATE PROFILE Scope Measures: St. Regis Hotel Al Habtoor City Cross sell into other AHC Hotels and St Regis Polo Resort Guest Rooms & Suites Banqueting & Meeting space Restaurants & Bars No direct reports Annual Projected Revenue Business Context Responsible for developing a working knowledge of all departments in the hotel and their dependence and interaction with the Sales Department. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Proactively prospect for the target customer of the property (e.g., group, catering, business travel, leisure travel). Learn proficiency in using Marriott's Customer Focused Sales Call Process and the skill of closing the sale through training and trial. Full understanding of property revenue goals and how to achieve personal and team related revenue goals. Provide service to our customers in order to grow share of the account on behalf of Marriott International, across the enterprise. Partner effectively with Event Operations to maximize the customer experience of the property Business Results Balanced Scorecard Results: Supports strategies and conducts activities to drive market share, guest satisfaction and financial results. Sales and Marketing Management: Focuses on building the hotel's top line revenue by executing against the sales strategy. Deploys Centre Sales team against key accounts including targeted segment sales, local and social catering, business travel sales and extended stay sales to achieve sales goals. Revenue Management: Works with Revenue Management to ensure proper pricing, appropriate transient and group mix and implementation of sales strategy. Addresses market fluctuations and economic conditions by partnering with Revenue Management to change sales strategy as appropriate for each hotel. Guest Satisfaction: Ensures sales process meets or exceeds guest needs. Identifies and addresses guest satisfaction issues to improve results, create customer loyalty and increase market share. Human Resources: Selects, develops and retains a diverse hourly and management workforce to generate revenue and provide sales expertise to the properties. Creates and sustains a work environment that focuses on fair and equitable treatment and associate satisfaction to enable business success. Financial Management: Develops and manages annual operating budget to achieve or exceed budgeted revenue expectations. Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International. Sales and Revenue Management With the Director of Sales oversees all day to day activities of team Support with recruitment and selection, performance management (PMP/IDP), employee development and motivation, counselling / disciplinary issues. Provides positive and aggressive leadership to ensure maximum revenue potential; sets example with personal booking goals. Works with Director of Sales to ensure understanding of sales strategy and effective implementation of this strategy for each segment. Recommends multi property booking goals for sales team members. Proactively develops and manages relationships with key stakeholders, both internal and external. Analyses market information by using sales systems and implements strategy to achieve hotel's financial room and catering goals. Assists Revenue Management with completing accurate projections. Partners with revenue leader on approval of space release policy for catering to maximize revenue. Develops implements and sustains aggressive solicitation program focused on increasing business. Works with team to create and implement a sales intensity plan addressing revenue, customers and the market for each. Assists with the development and implementation of promotions, both internal and external. Works collaboratively with off-property sales channels (e.g., Event Booking Centre, UAE Market Organisation, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative. Participates in sales calls with members of sales team to acquire new business and/or close on business. Works with Human Resources, Engineering and Loss Prevention to ensure compliance with regulations. Participates in local and international travel to represent the hotels at trade shows, sales missions, conferences etc. Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. Meets with guests during pre and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities Empowers associates to provide excellent customer service. Observes service behaviors of associates and provides feedback to individuals and/or managers. Reviews all guest satisfaction results to identify areas of improvement. Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement. Interviews and hires management and hourly associates with the appropriate skills to meet the business needs of the operation. Develops, implements and maintains a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job. Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers. Executes and supports hotel appropriate Customer Service and Brand Standards. Manages the relationship with the UMO to ensure that team stay true to the agreement with total account management. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Participates in and practices daily service basics of the brand Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott. Gains understanding of the hotel's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Requirements Candidate Profile Experience Sales & Admin experience, ideally in the International market and ability to demonstrate strong client relationships in the corporate market driving corporate transient, catering and group business. Solid sales & account managements skills are essential, with a strong knowledge of corporate market and business trends. A good researcher, negotiator and client focused approach is required. The candidate should be able to show strong knowledge of constructing and executing sales & client action plans. There should be excellent communication (verbal & written) skills, confident presentation ability and a second language would be an advantage. Direct sales experience is essential (including skills in dealing with travel/event decision makers), with experience in the group/banqueting sales market a desirable asset. Skills and Knowledge Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems. Revenue Management - Knowledge of total hotel revenue management concepts, processes and strategies (including sales cycles and trends, account management, pricing, and inventory management). Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Mathematics - Using mathematics to solve problems. Number Facility - The ability to add, subtracts, multiply, or divides quickly and correctly. Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Originality - The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem. Management of Financial Resources - Determining how money will be spent to get the work done, and accounting for these expenditures. Economics and Accounting - Knowledge of economic and accounting principles and practices, P&L statements, operating budgets, forecasting and scheduling, and the reporting of financial data. Management Competencies Active Learning - Possesses a zeal for and seeks new learning experiences; quickly comprehending and applying new information to the job. Building Credible Relationships - Skilled at establishing effective relationships with customers and internal partners; promoting openness, trust and confidence in one's intentions. Communication - Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message. Customer Focus - Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs. Drive for Results - Skilled at setting goals for personal and group accomplishment; working tenaciously to meet or exceed those goals. High Work Standards - Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks. Planning and Organizing - Skilled at controlling sales assignments; allocating appropriate time to priority goals, requirements, and sales opportunities. Problem Solving / Decision Making - Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions Sales Disposition - Energetic, proactive, takes calculated risks, and perseveres to attain goals Education and Experience High School Diploma or equivalent required; Bachelor's Degree preferred Hospitality Management Degree preferred but not essential Hotel sales & marketing related courses Previously an assistant director of sales in 4/5 star hotel preferred. Prior team leadership experience essential Experience of GCC countries is preferred but not essential Fluent Arabic both oral and written preferred but not essential Marriott sales experience preferred but not essential TRAINING Previous Marriott or Starwood Sales Training preferred but not essential Marriott Foundations of leadership preferred but not essential Department Sales & Marketing Location Al Habtoor City Dubai Company St. Regis Hotels The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York's Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis

    dubizzle.com - 5 hours ago - 1 year of experience

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