Dubai, UAE
Under the general guidance and supervision of the Restaurant Manager or F & B Director and within limits of established Majestic Hotel Tower policies and procedures, ensures that all related matters are coordinated to restaurants, staff, and concerned departments. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES 1. Accurately take Guest orders by means of Phone, ensure that Guest name, Room number, time of Guest order and Delivery timings are clearly registered. Follow established phone courtesy standards and actively sell food and beverage using up-selling techniques. 2. Oversees Room Service Operations and supervises Room Service Personnel. 3. Organizes all documentation for shift work on a daily basis including pre-shift reports, training topics, requisitions for beverage, and manage on a daily basis through the time management. 4. Receives guest restaurant reservations and requests for “Private Dining Room” according to established hotel standards. 5. Monitors and test service skills of staff, re-train and reinforce all standards on food and quality service details daily. Provide feedback as necessary. 6. Ensures all staff are meeting all established standards of service through ongoing and recurrent system. 7. Handles guest complaints in a timely manner. 8. Works with Operations Director and Assistant F&B Manager and keep them informed in case an issue arises. 9. Inputs Guest orders in Micros and issue guest check for each order. 10. Ensures all special guest requests are very well explained to the kitchen via Micros. In case of guests with dietary restrictions inform the Manager on duty and the Chef. 11. Makes knowledgeable, informed and articulate recommendations and suggestions regarding all menu items. Offer information on all menu items, beverage items and help guest with food and wine Pairings, advise guest with approximate time frame for preparation, delivery and answer any other general guest questions. 12. Monitor s guest orders and ensure that all guest orders are delivered within the quoted time. The Guest order tickets should have both what time the order was taken and the delivery time. 13. Coordinates guest amenities with Executive Office and follows up with front desk and Housekeeping of any room changes, cancelations, do not disturb rooms. 14. Coordinates with housekeeping for pick-up of Guest trays and Tables after completion of guest meals. Maintains the pick-up log and follows - up with service staff for tray pick-ups. 15. Assists the Room Service staff during peak times and help in coordinating and setting up Room service tables for servers. 16. Provides general supervision and coordination of Room Service Servers. 17. Conducts shift end reports 18. Takes ownership within reason of any special Guest request or Guest Complaints and if needed refer to Manager on duty. 19. Ensures compliance with In Room Dining SOPS. 20. Ensures effective communications and between each shifts. 21. Supervises the room service area in order to attract, retain and motivate employees. 22. Ensures optimal level of service, quality and hospitality are provided to guest. 23. Regularly review house counts, forecast and VIP list and maintain the confidentiality of the hotel and its guests. 24. Ensures the timeliness and accuracy of the amenity set-up and delivery. 25. Ensures compliance with all local liquor laws, and health and sanitation regulations. 26. Ensures all staff are meeting all established standards of service. 27. Monitors and maintains cleanliness of In –Room Dining area. 28. Assist in the development of marketing initiatives, menu items, and other items to stimulate growth in sales for each outlet and a variety of latest market developments. 29. Assist in maintaining all Micros programming for food and beverage outlets. 30. Performs any other reasonable duties as required and directed. 31. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. 32. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. 33. Must be able to multitask and prioritize departmental functions to meet deadlines. 34. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. 35. Maintain regular attendance as required by scheduling, which will vary according to the needs of the hotel. 36. Prepare and submit required reports in a timely manner.
hozpitality.com - 3 hours ago - 2 years of experience
