Dubai, UAE
Company As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce. At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers. You're an Individual. We're the team for you. Together , let's transform the way the world pays. Purpose To provide support to the Sales team by providing technical & business knowledge of payment acceptance processes and associated services (including fraud, payment security & 3D-Secure). The role will require an ability to work closely with regional Sales team, internal operations team, product teams to ensure that new clients are integrated successfully. Provide consultancy services to clients with respect to implementing and configuring the CyberSource products & services for effective transaction services through articulation of optimum process flow design and successful implementation using supported independent decision making for service delivery. The scope of the role pertains to working & servicing the CEMEA region supporting tier 2 & their 3 clients which will be made up of a combination of net new & existing install base clients that use a single or combination of the CyberSource core products & services including but not limited to: Gateway implementation and enhancement, Payment Acceptance, Payment Security & Risk Services. Principle Responsibilities Develop in-depth knowledge of CyberSource products through research and testing in order to act as subject matter expert with prospective customers through a series of self-enabled product & services learning through technical testing & investigative exercises whilst being supported by the broader Global Sales Engineering and Delivery senior team members & line manager. Maintain accurate & current product & services knowledge through knowledge sharing via global teams & working collaboratively with product teams across CyberSource & Visa through a series of self-enabled product & services learning through technical testing & investigative exercises whilst being supported by the broader Global Sales Engineering and Delivery senior team members & line manager. Support sales engements in the form of RFPs, technical solution demonstrations, whiteboarding sessions, solution design, requirements identification and solution validation/feasibility during the sales life cycle for commercial value proposition of net new and upsell activities across the CEMEA region. Supervision of the project lifecycle for clients implementations including Project planning and Estimation, RAID management with detailed reporting activity around all projects phases, timelines & impacts/forecasted P &L impact. Accountable and responsible for the successful implementation, deployment and launch of net new clients launching with the Cybersource services that result in net new revenue for strategic enterprise clients. Engage, support & work collaboratively with Tier 2 and Tier 3 type clients across the card not present space within the following verticals: Retail, Travel, Digital, financial, government & gaming. Deliver client focused technical consultancy engagements around the successful and efficient implementation of the CyberSource products & services resulting clients going live on time or as close to forecasted date as feasible for tier 2 & where applicable tier 3 clients. Provide training on the CyberSource products & services to customers either as classroom based or as train the trainer sessions. Produce clear and precise documentation for clients based on business and functional requirements for success deployment of the CyberSource products & service. Write & develop small internal computer applications to provide proof-of-concept ideas, to test CyberSource products, and to troubleshoot client issues by providing assistance CyberSource prospects in partnership with the broader Global Sales Engineering and Delivery team and line manager and through application of knowledge and experience through self-enablement. To troubleshoot client issues by providing assistance CyberSource prospects, existing clients & the CEMEA sales team during presales solutionsation & service delivery phases in partnership with the broader Global Sales Engineering and Delivery team. Ability to work independently on customer sites with minimal supervision around the CEMEA region. Key Results Areas Service Delivery: successful independent implementation service delivery and support for tier 2 merchants integrating leading to successful go live on time & in year resulting in fiscal year transactional volume and revenue contribution (where feasible based on project complexity). Successful independent demonstration of current product knowledge through the ability to successfully articulate the core CyberSource products at a technical architecture and at a value proposition level to the Senior Director and Director level peers within the function. Organizational Scope Reporting to the Manager, Global Sales Engineering and Delivery – CEMEA based in South Africa driving the stream for Sales Engineering & Service Delivery through technical excellence. Key stakeholder interactions will include collaboration with customer support services, managed risk services, sales individuals for tier 2 & 3 type merchants and customer success. Independent decision making via support from senior peers & functional head to implement solutions/creative ideas and to manage service delivery and presales activity. Individual contributor working within a CEMEA team of Sales Engineers, all working as individual contributors. Qualifications Required Experience Demonstrable experience of the eCommerce/Card not present/industry with specific emphasis on payments, risk management & payment security or a similar technology service delivery industry Experience of providing on-going project implementation support to tier 2 & 3 type level merchants over prolonged periods of time Demonstrable experience working as a sales engineer or software engineer in a technical and commercial environment Experience of cross functional collaboration between technical, service delivery, support & commercial facing teams Demonstrate working knowledge of intermediary level of programming & scripting skills (Java, PHP, C++/.NET, HTML etc.) for effective implementation of the CyberSource products & services Intermediary working knowledge of the following scripting languages; JavaScript, flash and PNG Demonstrable experience in communicating technical concepts in a clear and articulate fashion to both technical and non-technical audiences Strong track record in high customer focus and attention to detail Excellent communication & negotiation skills Fully fluent in mainstream software applications for writing, presentation, data management Preferred Experience Bachelor degree in Computer Science or Engineering, Information Technology, or equivalent Demonstrable years of dedicated service delivery/consultancy & presales deployment around multi-national & global engagements Experience of technical programming for implementation of web service environment across hosted service platforms (Web and Mobile) Ability to speak a second language would be preferred (e.g. French) Key Competencies Committed to service excellence and added value through taking a proactive interest in client needs and works in partnership with them to achieve their aims Contributes effectively to achievement of organisational vision through teamwork, employing open communication channels and sharing information to achieve a common objective Makes a positive impact by executing on commitments to consistently deliver results alongside building support, commitment, and respect from others by demonstrating professionalism, integrity and expertise Achieves results by driving self and others to achieve results and surpass goals using sound processes that reflect governance discipline and efficiencies. Works across boundaries and in partnership with others to achieve goals. Continually improving through personal development and champions new ways of doing things Demonstrates resilience; able to respond quickly to adapting organisational needs while continuously role modelling company values Generates and shares interesting/new ideas and insights to stimulate discussion and thinking Provides the energy and drive to identify and create opportunities for new and innovative ways to meet client needs Researches industry best practice and trends; applies this to own role to stretch thought boundaries Able to quickly assimilate key information; quickly applies new knowledge Participates in creative workshops or knowledge sharing opportunities Understands and demonstrates the importance of sharing knowledge Additional Information Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Required Experience Demonstrable experience of the eCommerce/Card not present/industry with specific emphasis on payments, risk management & payment security or a similar technology service delivery industry Experience of providing on-going project implementation support to tier 2 & 3 type level merchants over prolonged periods of time Demonstrable experience working as a sales engineer or software engineer in a technical and commercial environment Experience of cross functional collaboration between technical, service delivery, support & commercial facing teams Demonstrate working knowledge of intermediary level of programming & scripting skills (Java, PHP, C++/.NET, HTML etc.) for effective implementation of the CyberSource products & services Intermediary working knowledge of the following scripting languages; JavaScript, flash and PNG Demonstrable experience in communicating technical concepts in a clear and articulate fashion to both technical and non-technical audiences Strong track record in high customer focus and attention to detail Excellent communication & negotiation skills Fully fluent in mainstream software applications for writing, presentation, data management Preferred Experience Bachelor degree in Computer Science or Engineering, Information Technology, or equivalent Demonstrable years of dedicated service delivery/consultancy & presales deployment around multi-national & global engagements Experience of technical programming for implementation of web service environment across hosted service platforms (Web and Mobile) Ability to speak a second language would be preferred (e.g. French) Key Competencies Committed to service excellence and added value through taking a proactive interest in client needs and works in partnership with them to achieve their aims Contributes effectively to achievement of organisational vision through teamwork, employing open communication channels and sharing information to achieve a common objective Makes a positive impact by executing on commitments to consistently deliver results alongside building support, commitment, and respect from others by demonstrating professionalism, integrity and expertise Achieves results by driving self and others to achieve results and surpass goals using sound processes that reflect governance discipline and efficiencies. Works across boundaries and in partnership with others to achieve goals. Continually improving through personal development and champions new ways of doing things Demonstrates resilience; able to respond quickly to adapting organisational needs while continuously role modelling company values Generates and shares interesting/new ideas and insights to stimulate discussion and thinking Provides the energy and drive to identify and create opportunities for new and innovative ways to meet client needs Researches industry best practice and trends; applies this to own role to stretch thought boundaries Able to quickly assimilate key information; quickly applies new knowledge Participates in creative workshops or knowledge sharing opportunities Understands and demonstrates the importance of sharing knowledge Purpose To provide support to the Sales team by providing technical & business knowledge of payment acceptance processes and associated services (including fraud, payment security & 3D-Secure). The role will require an ability to work closely with regional Sales team, internal operations team, product teams to ensure that new clients are integrated successfully. Provide consultancy services to clients with respect to implementing and configuring the CyberSource products & services for effective transaction services through articulation of optimum process flow design and successful implementation using supported independent decision making for service delivery. The scope of the role pertains to working & servicing the CEMEA region supporting tier 2 & their 3 clients which will be made up of a combination of net new & existing install base clients that use a single or combination of the CyberSource core products & services including but not limited to: Gateway implementation and enhancement, Payment Acceptance, Payment Security & Risk Services. Principle Responsibilities Develop in-depth knowledge of CyberSource products through research and testing in order to act as subject matter expert with prospective customers through a series of self-enabled product & services learning through technical testing & investigative exercises whilst being supported by the broader Global Sales Engineering and Delivery senior team members & line manager. Maintain accurate & current product & services knowledge through knowledge sharing via global teams & working collaboratively with product teams across CyberSource & Visa through a series of self-enabled product & services learning through technical testing & investigative exercises whilst being supported by the broader Global Sales Engineering and Delivery senior team members & line manager. Support sales engements in the form of RFPs, technical solution demonstrations, whiteboarding sessions, solution design, requirements identification and solution validation/feasibility during the sales life cycle for commercial value proposition of net new and upsell activities across the CEMEA region. Supervision of the project lifecycle for clients implementations including Project planning and Estimation, RAID management with detailed reporting activity around all projects phases, timelines & impacts/forecasted P &L impact. Accountable and responsible for the successful implementation, deployment and launch of net new clients launching with the Cybersource services that result in net new revenue for strategic enterprise clients. Engage, support & work collaboratively with Tier 2 and Tier 3 type clients across the card not present space within the following verticals: Retail, Travel, Digital, financial, government & gaming. Deliver client focused technical consultancy engagements around the successful and efficient implementation of the CyberSource products & services resulting clients going live on time or as close to forecasted date as feasible for tier 2 & where applicable tier 3 clients. Provide training on the CyberSource products & services to customers either as classroom based or as train the trainer sessions. Produce clear and precise documentation for clients based on business and functional requirements for success deployment of the CyberSource products & service. Write & develop small internal computer applications to provide proof-of-concept ideas, to test CyberSource products, and to troubleshoot client issues by providing assistance CyberSource prospects in partnership with the broader Global Sales Engineering and Delivery team and line manager and through application of knowledge and experience through self-enablement. To troubleshoot client issues by providing assistance CyberSource prospects, existing clients & the CEMEA sales team during presales solutionsation & service delivery phases in partnership with the broader Global Sales Engineering and Delivery team. Ability to work independently on customer sites with minimal supervision around the CEMEA region. Key Results Areas Service Delivery: successful independent implementation service delivery and support for tier 2 merchants integrating leading to successful go live on time & in year resulting in fiscal year transactional volume and revenue contribution (where feasible based on project complexity). Successful independent demonstration of current product knowledge through the ability to successfully articulate the core CyberSource products at a technical architecture and at a value proposition level to the Senior Director and Director level peers within the function. Organizational Scope Reporting to the Manager, Global Sales Engineering and Delivery – CEMEA based in South Africa driving the stream for Sales Engineering & Service Delivery through technical excellence. Key stakeholder interactions will include collaboration with customer support services, managed risk services, sales individuals for tier 2 & 3 type merchants and customer success. Independent decision making via support from senior peers & functional head to implement solutions/creative ideas and to manage service delivery and presales activity. Individual contributor working within a CEMEA team of Sales Engineers, all working as individual contributors.
jobs.smartrecruiters.com - 17 hours ago
