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Latest 143 jobs in Oman.
  • Waiter/Waitress Minor International 3 minutes ago Muscat, Oman

    Muscat, Oman

    Company Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter. A Waiter/Waitress is on the front line of guest interactions, and as a Hospitality Ambassador for the resort should always provide prompt and courteous service delivery to all guests.You will be one of the key influencing factors in guest satisfaction, and as such it is your responsibility toensure that guests are delighted by the quality of service and comfort in our food and beverage outlets. Your main duties and responsibilities are to work as a team within all departments, ensuring the timely and efficient operation of the food and beverage outlets. You will have complete knowledge of the menus, beverages, services and facilities provided by the resort, and continuously develop your professional skills to further increase guest satisfaction. You will ensure a safe & hygienic work area, and uphold the privacy rights of the guests. Qualifications • High School diploma • Previous experience in Food & Beverage/Restaurant operations • Passion for excellent service • Excellent team player • English speaking • High School diploma • Previous experience in Food & Beverage/Restaurant operations • Passion for excellent service • Excellent team player • English speaking A Waiter/Waitress is on the front line of guest interactions, and as a Hospitality Ambassador for the resort should always provide prompt and courteous service delivery to all guests.You will be one of the key influencing factors in guest satisfaction, and as such it is your responsibility toensure that guests are delighted by the quality of service and comfort in our food and beverage outlets. Your main duties and responsibilities are to work as a team within all departments, ensuring the timely and efficient operation of the food and beverage outlets. You will have complete knowledge of the menus, beverages, services and facilities provided by the resort, and continuously develop your professional skills to further increase guest satisfaction. You will ensure a safe & hygienic work area, and uphold the privacy rights of the guests.

    jobs.smartrecruiters.com - 23 hours ago

  • Sales Associate

    Muscat, Oman

    Role Employment: Full Time - Greet customers, offer assistance and serve them in order to ensure their needs are answered in a timely manner and in compliance with quality and customer service standards - Arrange and replenish on a continuous basis the shop shelves and ensure that the shop floor and shelves are kept clean and tidy at all times in alignment with the brand's image and coordination standards - Provide exceptional customer service by performing up-selling, cross-selling, suggesting alternatives and following up on customers' requests - Specific for Multimedia: Inform Department Manager of unavailable and nonperforming products - Specific for Multimedia: Merchandize products under the appropriate sections according to sales trends, date of release, and as per the Department Manager recommendations - Specific for Multimedia: Up-sell and cross-sell products and services in order to reach hourly and daily sales targets - Ensure smooth and efficient receiving process of items/shipments, as well as accurate stock keeping preventing security risks and thefts by performing physical and electronic inventory as required, reporting broken alarms, incidents, suspicious activities - Handle cash register and transactions with the customers in an effective and accurate manner as required - Specific for Fashion: Take accurate measurements for any needed alteration, ass ign price according to set price list (when applicable) and coordinate needed alterations Requirements Qualifications - High School Degree - Fluency in English - Proficiency in MS office - Skills Specific for Sports Goods retail: Collective Game, Project oriented, Athlete/ambassador, Enthusiastic, Contributor, Empathic, Entrepreneur and responsible - Specific for Sports Goods retail: Active participation in at least one sporting activity Competencies: - Planning and Organizing: level 1 - Self - Development: level 2 - Communication Skills: level 2 - Cultural Awareness: level 1 - Customer Focus: level 1 - Initiative: level 2 - Teamwork: level 2 About the Company Azadea Group is a premier fashion and lifestyle retail company that owns and operates more than 50 leading international franchise concepts across the Middle East, North Africa, Asia and Europe. Since its inception in 1978, the Group has grown a substantial chain of stores representing leading international brand names in fashion and accessories, food and beverage, home furnishing, sporting goods and multimedia.With over 11,000 employees, the company boasts a solid infrastructure overseeing more than 600 stores spread across 15 countries including Algeria, Bahrain, Cyprus, Egypt, Ghana, Iraq, Jordan, Kazakhstan, Kingdom of Saudi Arabia, Kuwait, Lebanon, Oman, Pakistan, Qatar and United Arab Emirates. Apply Now Personalised updates on latest career opportunities Insights on hiring and employment activity in your industry Typically sent twice a month Thank you for your Feedback. Something went wrong. Please try again.

    gulftalent.com - 1 day ago

  • IT Lecturer (Omani)

    Muscat, Oman

    Role Employment: Full Time Key Responsibilities: The post holders are expected to: - Contribute to the scholarship and intellectual life of the Technical College by conducting high quality teaching as appropriate and as instructed by the Head of Department - The post holders will also participate in the Centre and wider Departmental activities - In addition to teaching, subject planning, preparation and research, Instructors should also advise and guide students - Invigilating examinations - Participate in faculty and administrative meetings - Act on academic committees, and organize departmental workshops. - The range of duties may vary from time to time but faculties are engaged primarily in teaching. - Remain current in the field of study through regular research, attendance at conferences and publishing in peer-reviewed journals and similar places - Present stellar lectures to students that inspire strong discussions and keep students interested Other Specifications: - Working days: 5 days a week (Sunday to Thursday) - Working hours: 8 hours/per day - Contact hours: 18 to 21 contact hours/week - At least 56 days paid annual leave - One Year Renewable contract (Performance basis) - Student age: between 17 to 25 Requirements Qualifications and Experience: - Ph.D. fresh graduate - Masters with 2 years of Full-time Lecturing Experience after completion of degree - Graduated from accredited University - Bachelors and Masters Specialization Must be in related field - The Degrees should have been obtained through full-time only About the Company Globnet is a respected privately owned management consultancy that has been operating in Oman for several years and has built a strong network of contacts in the country at various levels in the public services sector. Apply Now Personalised updates on latest career opportunities Insights on hiring and employment activity in your industry Typically sent twice a month Average monthly compensation OMR 1,250 Breakdown available for industries, cities and years of experience Thank you for your Feedback. Something went wrong. Please try again.

    gulftalent.com - 2 days ago

  • Engineering Lecturer (Omani)

    Oman

    Role Employment: Full Time Key Responsibilities: The post holders are expected to: - Contribute to the scholarship and intellectual life of the Technical College by conducting high quality teaching as appropriate and as instructed by the Head of Department - The post holders will also participate in the Centre and wider Departmental activities - In addition to teaching, subject planning, preparation and research, Instructors should also advise and guide students - Invigilating examinations - Participate in faculty and administrative meetings - Act on academic committees, and organize departmental workshops. - The range of duties may vary from time to time but faculties are engaged primarily in teaching. - Remain current in the field of study through regular research, attendance at conferences and publishing in peer-reviewed journals and similar places - Present stellar lectures to students that inspire strong discussions and keep students interested Other Specifications: - Working days: 5 days a week (Sunday to Thursday) - Working hours: 8 hours/per day - Contact hours: 18 to 21 contact hours/week - At least 56 days paid annual leave - One Year Renewable contract (Performance basis) - Student age: between 17 to 25 Requirements Qualifications and Experience: - Masters with 2 years of Full-time Lecturing Experience after completion of degree - Graduated from accredited University - Bachelors and Masters Specialization Must be in related field - The Degrees should have been obtained through full-time only About the Company Globnet is a respected privately owned management consultancy that has been operating in Oman for several years and has built a strong network of contacts in the country at various levels in the public services sector. Apply Now Personalised updates on latest career opportunities Insights on hiring and employment activity in your industry Typically sent twice a month Average monthly compensation OMR 1,300 Breakdown available for industries, cities and years of experience Thank you for your Feedback. Something went wrong. Please try again.

    gulftalent.com - 2 days ago - 2 years of experience

  • English Lecturer (Omani)

    Oman

    Role Employment: Full Time Key Responsibilities: The post holders are expected to: - Contribute to the scholarship and intellectual life of the Technical College by conducting high quality teaching as appropriate and as instructed by the Head of Department - The post holders will also participate in the Centre and wider Departmental activities - In addition to teaching, subject planning, preparation and research, Instructors should also advise and guide students - Invigilating examinations - Participate in faculty and administrative meetings - Act on academic committees, and organize departmental workshops. - The range of duties may vary from time to time but faculties are engaged primarily in teaching. - Remain current in the field of study through regular research, attendance at conferences and publishing in peer-reviewed journals and similar places - Present stellar lectures to students that inspire strong discussions and keep students interested Other Specifications: - Working days: 5 days a week (Sunday to Thursday) - Working hours: 8 hours/per day - Contact hours: 18 to 21 contact hours/week - At least 56 days paid annual leave - One Year Renewable contract (Performance basis) - Student age: between 17 to 25 Requirements - Fresh Master's graduate - Bachelor with 2 years of Full-time Lecturing Experience after completion of degree - Graduated from accredited University - Bachelors and Masters Specialization Must be in English - Valid IELTS Academic Band 7.0 - The Degrees should have been obtained through full-time only - Candidates with professional certifications and experience will be given preference About the Company Globnet is a respected privately owned management consultancy that has been operating in Oman for several years and has built a strong network of contacts in the country at various levels in the public services sector. Apply Now Personalised updates on latest career opportunities Insights on hiring and employment activity in your industry Typically sent twice a month Average monthly compensation OMR 700 Breakdown available for industries, cities and years of experience Thank you for your Feedback. Something went wrong. Please try again.

    gulftalent.com - 2 days ago

  • Business Studies Lecturer (Omani)

    Oman

    Role Employment: Full Time Key Responsibilities: The post holders are expected to: - Contribute to the scholarship and intellectual life of the Technical College by conducting high quality teaching as appropriate and as instructed by the Head of Department - The post holders will also participate in the Centre and wider Departmental activities - In addition to teaching, subject planning, preparation and research, Instructors should also advise and guide students - Invigilating examinations - Participate in faculty and administrative meetings - Act on academic committees, and organize departmental workshops. - The range of duties may vary from time to time but faculties are engaged primarily in teaching. - Remain current in the field of study through regular research, attendance at conferences and publishing in peer-reviewed journals and similar places - Present stellar lectures to students that inspire strong discussions and keep students interested Other Specifications: - Working days: 5 days a week (Sunday to Thursday) - Working hours: 8 hours/per day - Contact hours: 18 to 21 contact hours/week - At least 56 days paid annual leave - One Year Renewable contract (Performance basis) - Student age: between 17 to 25 Requirements Qualifications and Experience: - Ph.D. fresh graduate - Masters with 2 years of Full-time Lecturing Experience after completion of degree - Graduated from accredited University - Bachelors and Masters Specialization Must be in related field - The Degrees should have been obtained through full-time only About the Company Globnet is a respected privately owned management consultancy that has been operating in Oman for several years and has built a strong network of contacts in the country at various levels in the public services sector. Apply Now Personalised updates on latest career opportunities Insights on hiring and employment activity in your industry Typically sent twice a month Average monthly compensation OMR 1,250 Breakdown available for industries, cities and years of experience Thank you for your Feedback. Something went wrong. Please try again.

    gulftalent.com - 2 days ago

  • Four / External Audit - Senior Associate

    Muscat, Oman

    Role Employment: Full Time Line of Service Assurance Specialism Assurance Management Level Senior Associate & Summary PwC Global Overview With offices in 155 countries and more than 284,000 people, we are among the leading professional services networks in the world. We help organisations and individuals create the value they are looking for, by delivering quality in Assurance, Tax and Advisory services. PwC Middle East Overview Established in the region for 40 years, PwC has more than 6,100 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates. Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 276,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for. Audit Service Overview Creating value that makes a real difference to a client's business is intrinsic to the PwC audit. Quality audits that bring unexpected and far-reaching benefits do not come from an unthinking compliance mindset but from a knowledgeable, questioning, imaginative and insightful approach. The foundation of the service we deliver is the natural blend of compliance and value. We are experts in the application of audit methodology and audit techniques and use our expertise to bring precision and economy to our clients' audits. We use our knowledge of each client, together with our position as trusted advisor, to match our approach and our solutions to their needs. Our view of our clients' organisations is broad and deep, and we look behind the numbers to consider what they mean for the business as a whole. We use the audit to explore and think more widely about our clients' businesses and the potential issues they face. This understanding enables us to offer new solutions to our clients' problems, to help them learn from what has happened and prepare them for, or better still help them avoid, issues in the future. What you'll create and do: As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to: - Take on a professional role as part of our client-facing teams. - Support the development of the audit approach and complete planning procedures. - Provide coaching and feedback to junior members of the engagement team. - Examine financial and accounting records, other documents, and tangible items such as inventory, or plant and equipment, or watch certain processes and procedures being performed. - Ask a range of questions - from formal written questions to informal oral questions - with a range of individuals at our client organizations. - Test the client organization's internal controls. - Assess significant estimates, judgements or assumptions made by management. - Verify and test financial statements and supporting disclosures. - Perform completion procedures to support issuance of the audit report. Requirements - At least 3 years of demonstrated progressive experience at the Senior Associate level working with a range of external audit clients in a professional services firm. - An interest in upskilling for a digital world and technology trends, an openness to learning new tools and adapting how you work. - A demonstrated commitment to valuing differences and working alongside diverse people and perspectives. - ACCA/CPA/CA/ ACA designation or equivalent designation, or in final stages of completion. - A strong understanding of IFRS and Accounting standards for Non FS Industries. - Thorough technical skills and experience regarding applicable accounting reporting and auditing standards. - Experience in the design of engagement procedures based on risk and materiality. - Previous experience in coaching and leading engagement teams. - Excellent communication (oral and written) and interpersonal skills that allow you to thrive in a team environment. - Bilingual proficiency in Arabic and English is considered an asset. - Business development and client relationship building. Travel Requirements Not Specified Available for Work Visa Sponsorship? Yes Government Clearance Required? Yes About the Company At PwC Middle East, we’ve set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society. We’re a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers. PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow. We’re striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we’re proud of the strength that comes from all our different backgrounds and experiences and we value everyone’s uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams. If you’re looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you’re a future PwCer. Apply Now Personalised updates on latest career opportunities Insights on hiring and employment activity in your industry Typically sent twice a month Thank you for your Feedback. Something went wrong. Please try again.

    gulftalent.com - 2 days ago - 7 years of experience

  • Project Manager (Construction)

    Muscat, Oman

    Role Employment: Full Time Faithful+Gould are looking for a Project Manager (Construction) with PMC background in Oman. SNC Lavalin's Faithful+Gould business is one of the world's leading integrated project and programme management consultancies, with over 2,400 professionals operating worldwide. Our aim is to protect and maximize our clients' interests throughout the planning and delivery of projects, ensuring they are delivered on time, on budget. We pride ourselves on collaborating with client teams and developing long-term relationships. Key services include - Project management, programme management, project controls, commercial management, cost management and expert scheduling and Project planning. Our industry is going through a digital transformation and we have been investing in and pioneering digital methods to improve all aspects of our service. We have focused our digital transformation around platform modernization and product development and through standardization and automation, we are achieving efficiencies that are directly passed on our clients who benefit from a consistent quality of service as well as the savings. Active in the Middle East for over 20 years, we have offices in the UAE, Qatar, Oman and Saudi Arabia. We hire and retain only the best people in the industry. Our success is built on recruiting - and then developing - brilliant people from a broad range of professional and cultural backgrounds. It's precisely this diversity of talent that sets us apart. Acquired by SNC Lavalin in 2017, we also have an extensive depth of geographic exposure across 50 countries and the breadth of 53,000 experts. As one of the largest engineering contractors, we have access to 17,000 staff in the Middle East making us one of the largest multidisciplinary consultancies in the region. As a senior member of the team, you will provide leadership and managerial support to your direct reports, foster team work both within the Region and Faithful+Gould generally, provide technical inputs to project teams and ensure that the client's objectives are delivered. Further, you are expected to conduct yourself in line with the core values of the business and lead by example in maintaining the Faithful+Gould culture: - Integrity; we act with honesty and integrity in everything we do - Client service; we are dedicated to creating value and delivering service excellence - Teamwork; we work together to achieve common goals - Innovation; we strive to deliver innovative solutions - Commitment; our people are our strength and we value the Faithful family and community RESPONSIBILITIES The role involves the execution of duties to the highest possible standards. It is expected that the role will include but not be limited to the following key functions: - Ensure the successful delivery of the project in terms of progress, quality and cost budgetary constraints. - Review & approval of MAS/Technical documents submitted by the Developer to the Client and ascertain if they comply with Project Specifications - Monitoring the project deliverables meet with the agreed standards and satisfy stakeholder requirements at each stage of the project. - Monitoring overall project stakeholder relationships and adjusting strategies and plans for engaging stakeholders. - Develop and establish the policies, procedures, and documentation for planning, developing, managing, executing, and controlling the project schedule, including monitoring project tasks and workflows in order to complete the project on schedule. - Identify and document specific actions including establishing milestone to be performed to produce the project deliverables. - Develop and implement policies, procedures, and documentation for planning, managing, expending, and controlling project costs. - Identifying issues that impact the project and managing them through to resolution. - Control of project expenditures on products and services to ensure the objectives of the project within the agreed budget. - Develop a robust change control system by setting a project baseline and identifying, reviewing, approving and monitoring proposed changes to the project scope. - Selecting project team members, clarifying roles, providing feedback and motivating for high performance. - Development of a detailed specification based on the design guideline provided to developer. Requirements SKILLS AND ATTRIBUTES You should be equipped to: - Manage and coordinate the inputs of project stakeholders and appointed contractor to ensure the successful delivery of the project. - Assess and resolve site planning and coordination issues. - Apply quality management principles and processes. - Apply risk assessment and management principles and processes. - Network effectively, negotiate well and influence people, broker relationships with stakeholders within and outside the project. - Be aware of the broader perspective and how it affects the project. MINIMUM REQUIREMENTS The minimum requirements for this role include: - Bachelor's Degree in a Project and/or similar related discipline. - 15 years post qualification experience in Project Management. - Good experience in supervising the construction of complex projects similar in size and nature to our project. - At least four specific experiences in supervising major office buildings. - Middle East experience required (Oman experience preferable). REWARDS & BENEFITS We offer an excellent package which includes: - A competitive salary. - Transportation allowance. - Medical and life insurance cover. - 22 calendar days annual leave. - Medical and life insurance cover. - Company gratuity scheme. - Discretionary bonus scheme. - Annual flight allowance to point of origin. - Employee Assistance Programme - 24 hour free advice on financial, legal and family care specialists and also access to personal health, fitness and nutrition consultants. About the Company SNC Lavalin’s Faithful+Gould business is one of the world’s leading integrated project and programme management consultancies, with over 2,400 professionals operating worldwide. Our aim is to protect and maximize our clients’ interests throughout the planning and delivery of projects, ensuring they are delivered on time, on budget. We pride ourselves on collaborating with client teams and developing long-term relationships. Key services include - Project management, programme management, project controls, commercial management, cost management and expert scheduling and construction planning. Our industry is going through a digital transformation and we have been investing in and pioneering digital methods to improve all aspects of our service. We have focused our digital transformation around platform modernization and product development and through standardization and automation, we are achieving efficiencies that are directly passed on our clients who benefit from a consistent quality of service as well as the savings. Active in the Middle East for over 20 years, we have offices in the UAE, Qatar, Oman and Saudi Arabia. We hire and retain only the best people in the industry. Our success is built on recruiting – and then developing – brilliant people from a broad range of professional and cultural backgrounds. It’s precisely this diversity of talent that sets us apart. Apply Now Personalised updates on latest career opportunities Insights on hiring and employment activity in your industry Typically sent twice a month Thank you for your Feedback. Something went wrong. Please try again.

    gulftalent.com - 2 days ago

  • Controls Assurance (IT Audit) Associate

    Muscat, Oman

    Role Employment: Full Time Controls Assurance (IT Audit ) Associate - Oman Line of Service Assurance Industry/Sector Not Applicable Specialism Assurance Management Level Associate & Summary Controls Assurance is a specialist team within our Audit practice that combines a mix of technology, data, business and accounting expertise to how we audit clients across all industries. As part of the team you will have the opportunity to work with a variety of clients, industries and technologies. We're constantly investing in audit technology and the skills of our people to keep up with the rapid pace of change. PwC Controls Assurance Services team is looking for a new team member to be a part of our expanding Controls Assurance practice. Requirements Required experience and responsibilities: - Minimum 2 to 3 years of experience covering IT General Controls (ITGC), ERP Configurations (SAP, Oracle) and IT automated controls, SOX Compliance, Business cycle/process controls review and Segregation of Duties testing. - Experience in auditing Telecom, Financial Service and/or Oil & Gas clients - Experience in third party assurance and Service Organisation reporting - Good understanding of accounting knowledge and/or audit knowledge in relation to controls over financial reporting - Solid technical skills and understanding of information systems security and controls across a wide range of systems including operating systems (For ex. Unix, Windows, OS/400, etc.), databases (For Ex. Oracle, SQL, etc.), applications and technology tools - Experience with data, automation and analytics tools such as ACL, Alteryx, Power BI, UiPath. - Experience in preparation of audit reports on the adequacy and effectiveness of controls, along with providing practical recommendations. Discuss audit issues and recommendations with the client management. - Demonstrated track record in driving engagements at the field level, combined with ability to work in teams effectively - Excellent coaching, project management skills and ability to follow through and complete tasks within tight deadlines Travel Requirements Not Specified Available for Work Visa Sponsorship? Yes Government Clearance Required? Yes About the Company At PwC Middle East, we’ve set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society. We’re a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers. PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow. We’re striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we’re proud of the strength that comes from all our different backgrounds and experiences and we value everyone’s uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams. If you’re looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you’re a future PwCer. Apply Now Personalised updates on latest career opportunities Insights on hiring and employment activity in your industry Typically sent twice a month Thank you for your Feedback. Something went wrong. Please try again.

    gulftalent.com - 2 days ago - 3-7 years of experience

  • Service Delivery Engineer L2 - remote

    Oman

    Use Our Mobile App Get Fresh Updates On your job applications, and stay connected Download Now Back to the job results Service Delivery Engineer L2 - remote EASY APPLY WORK FROM HOME Tutuka Cairo , Egypt Date Posted: Nov 25 Loading. Add a Cover Letter Complete Questionnaire Email Messenger WhatsApp WhatsApp Twitter Facebook Complete Questionnaire Print Report Abuse Tutuka is creating a "Follow the Sun" approach to our Global Support Services in response to the company's global growth and product expansion. We are searching for L2 Support Engineers situated in the Middle East to ensure that our clients receive outstanding service around the clock and that incoming queries/incidents are resolved quickly. The position will have conventional day hours of 8 a.m. to 4 p.m. or 9 a.m. to 5 p.m. and will be FULLY REMOTE . What you get to do: Provide technical and business-related knowledge to the L1 team to help resolve customer queries, this includes knowledge management (documentation) Detect possible service interruptions to our partners and anticipate potential problems Root cause analysis (mature problem, configuration, change mgmt., process) Analyse service performance trends Escalate to appropriate group a detailed issue tracking (ticket), status update to logger (requester) Process automation capabilities & detect possible procedural improvements Resolve customer queries that have been forwarded by the Level 1 team Take ownership by coordinating the feedback to the customer where analysis is required from other implementation and development departments Perform customer service monitoring value analysis Carry out specific research for technical queries both internal and external Coordinate minor configuration changes that must be performed by customers Monitoring of specific transactional flows Participate in monitoring of internal operational processes Creation of system generated alarms to anticipate potential partner service interruptions Skills What it takes to succeed: Bachelor's Degree in Computer Science or Computer Engineering and/or equivalent working experience. 5 plus years of Application/Product support experience Passion to engage in solving customer issues and helping them succeed A developed approach to troubleshooting customer and technical issues Demonstrated success in creative problem solving, finding viable alternative solutions to keep the customer’s issues resolved Ability to manage and prioritize daily tasks based on business impact, maintaining focus on service level agreements Team player skills to collaborate inside and outside the organization to achieve team and product success Open-mindedness, willingness to learn, and ability to fail fast to keep progress moving forward Experience with Postman or relevant tools Excellent verbal and written communication skills in English – to ensure customer issues and resolutions are understood, translated and documented accurately Good Understanding of ISO 8583 messages, payment schemes, VISA and MasterCard Working knowledge of Linux Commands, SQL scripts. Knowledge on DevOps automation tools is a plus i.e. Jenkins, ELK, DataDog, Terraform etc. What you can look forward to: At Tutuka we value making a difference to the lives of the people who work for us and who live in the communities where we operate. As values are important to us, you can look forward to working alongside fellow Tutukans, who share these values. You’ll be part of a team that is passionate about making a difference on a global scale. We focus on building strong, diverse teams built from different backgrounds, experiences & identities.  Join the Tutuka team! Tutuka is an award-winning global Fintech with an enterprise-level, highly scalable, highly secure financial processing system that powers tens of millions of transactions and makes it easy for people to issue, redeem and reconcile prepaid cards all over the world. We have clients in 35+ countries, team members in 30+ countries and process 1B+ USD per year in transactions. Cairo, Egypt Company Industry Banking; Software Development; IT Services Company Type Employer (Private Sector) Job Role Information Technology Employment Type Contractor Monthly Salary Range $2,000 - $3,000 Number of Vacancies 4 Preferred Candidate Career Level Mid Career Years of Experience Min: 3 Max: 5 Residence Location Bahrain; Egypt; Jordan; Kuwait; Lebanon; Oman; Qatar; Saudi Arabia; United Arab Emirates Loading. Email to Friend Add a Cover Letter Complete Questionnaire Send Me Similar Jobs Send Me Similar Jobs Email to Friend Send Me Similar Jobs Send Me Similar Jobs Save Print Report Abuse Do you need help in adding the right mix of strong keywords to your CV? Let our experts design a Professional CV for you. Get Help Do you need help in adding the right mix of strong keywords to your CV? Let our experts design a Professional CV for you. Get Help

    bayt.com - 4 days ago - $170 - $250 salary - 3-5 years of experience

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