Muscat, Oman

Shangri-La Barr Al Jissah Muscat Muscat, Sultanate of Oman Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La’s Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family-orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas The resort is only 15 minutes to Muttrah Souk, the old city of Muscat, the Ruwi business district, and within easy access to many local shopping and cultural attractions Muscat International Airport is just 45 minutes away The guest Relations Manager is responsible for creating memorable guest experiences during the stay and maintaining goodwill between guests and the hotel and ensuring the guests are enjoying themselves Demonstrates the highest level of courteous and efficient service, to ensure guests feel welcome and that their needs will be attended to at all times during their stay As a Guest Relations Manager, we rely on you to Working closely with Front of House Manager to develop and implement standards of performance procedures to ensure that the department runs effectively and professionally, creating a welcoming environment and providing extraordinary customer care Delivering an outstanding welcoming and stay experience to our guests Ensures personalized guest service based on preferences and ensures an ever-lasting bonding is created with guests Provides services that are above and beyond for guest satisfaction and retention Manages day-to-day operations, ensuring the quality, and standards and meeting the expectations of the customers on a daily basis Responds to and handles guest problems and complaints Empowers the colleagues in the team to provide excellent guest service Participates in the development and implementation of corrective action plans to improve guest satisfaction Serves as a leader in displaying outstanding hospitality skills What we are Looking For Similar experience with Luxury Hotels The ability to have fluent conversations either in German / French / Italian / Arabic Ability to seamlessly work on computers to make presentations

successfactors.com - 5 days ago

Muscat, Oman

Shangri-La Barr Al Jissah Resort & Spa Muscat, Sultanate of Oman Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La’s Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas : The Revenue Analyst assist and works directly with the Director of Revenue to maximize hotel revenue through daily management of room inventory and pricing across all segments In this role you will help develop and recommend room rates and availability strategies to optimize the best mix of business through multiple distribution channels In addition, this position will be responsible for driving analysis, compiling reports and developing models to support better decisions across the Resort As a Revenue Analyst , we rely on you to, Collect and organize business Intelligence as per the defined processes using the available BI tools and systems for collecting statistical and competitive data Gather market data and other information for the Director of Revenue Analysis of information for creating and driving fact-based business decisions and strategies Support forecasting process by collating all required data Assists S&M with the account diagnostics process and validate conclusions Checks distribution channels for hotel positioning, information accuracy, and competitor positioning Create a daily forecast for all segments including room nights, ATR, and revenue on a weekly basis for the following week/weeks based on history, seasonality, special events, business on the books, pick-up trend, the average length of stay, stay/cancellation/no-show pattern and lead time Drive the execution of the revenue optimization strategy Implement inventory management and pricing decisions across all channels Manage and ensure optimum configuration across all online channels in coordination with reservations Ensures compliance with Best Rate Guarantee and rate integrity Drives the process to optimize production across all distribution channels keeping in mind cost, guest loyalty, and seamless connectivity Skill Sets and Competencies Knowledge of revenue management concepts, processes, and strategies such as average daily rate, revenue per available room, sales cycles and trends, account management, pricing, and inventory management Skill in using a Yield Management system and interpreting pricing and inventory reports The ability to analyze and summarize detailed data to make inferences and recommendations Skill in collecting information from a variety of sources relating to market data, historical cycles, travel and tourism trends, and real estate market dynamics The ability to know when to seek additional information and where to look to find it Previous experience in BI tools, distribution, and inventory optimization Knowledgeable and proficient in office and online tools and systems required for the function Fluent in English, both written and verbal, with additional languages (especially those relevant to hotel location) preferred What we are Looking For: Minimum of 2 years experience in hotel property management systems and 5 years in revenue optimization Strong Excel, Powerpoint and Data analytic skills Knowledge of hospitality sales, marketing, and other revenue management functions including research, planning, market positioning, market segments, internal marketing, distribution channels, sales management, reservations, and yield management College degree (Bachelor) in business, economics, marketing, or strategy Fluent in English, both written and verbal, with additional languages (especially those relevant to hotel location)

successfactors.com - 5 days ago - 5 years of experience

Muscat, Oman

Shangri-La Barr Al Jissah Muscat Muscat, Sultanate of Oman Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La’s Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family-orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas The resort is only 15 minutes to Muttrah Souk, the old city of Muscat, the Ruwi business district, and within easy access to many local shopping and cultural attractions Muscat International Airport is just 45 minutes away The Front Office Supervisor provides efficient guest services, check-in and check-out of guests at the Front Desk, ensuring implementation of policies and procedures in line with the standards of Shangri-La’s Barr Al Jissah As a Front Office Supervisor, we rely on you to Supervises Front Desk operation and workflow to maximize guests’ satisfaction Supervises and guides all associates to ensure that the hotel’s policies and procedures are adhered to Coordinates with Rooms Controllers, Guest Relations and Housekeeping regarding room allocations & necessary arrangements for VIPs, in-room check-in guests, early arrival guests and guests with special requests Develops systems, procedures and monitors for the accurate maintenance of guest history database Builds relationships with guests to delight and gain loyalty Ensures all interactions with guests are handled in a professional manner and with care adhering to hotel’s policies and procedures Coordinates with Guest Relations, Concierge, Housekeeping and Reservations to ensure an efficient Front Desk operation and high standard of service Ensures to optimize the hotel revenue by room up-selling, cross-selling of F&B, Chi Spa, Transportation and any other businesses What we are Looking For French Speaker with Front office background Has excellent communication skills in English A team player and strong leadership skills

successfactors.com - 7 days ago

Muscat, Oman

Shangri-La Barr Al Jissah Muscat Muscat, Sultanate of Oman Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La’s Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family-orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas The resort is only 15 minutes to Muttrah Souk, the old city of Muscat, the Ruwi business district, and within easy access to many local shopping and cultural attractions Muscat International Airport is just 45 minutes away The Front Desk Agent provides efficient guest services, check-in and check-out of guests at the Front Desk, ensuring implementation of policies and procedures in line with the standards of Shangri-La’s Barr Al Jissah As a Front Desk Agent, we rely on you to Be responsible for checking guests in and out of the Hotel Issue room keys, and explain the rooms and facilities to the guest Work in conjunction with the Bell Desk to assist guests to their rooms Answer various questions from guests Computes bills, collects payments and makes changes for guests Runs various reports on the computer for management Assist in the key inventory and control procedures Supervises and guides all associates to ensure that the hotel’s policies and procedures are adhered to Coordinates with Rooms Controllers, Guest Relations, and Housekeeping regarding room allocations & necessary arrangements for VIPs, in-room check-in guests, early arrival guest,s and guests with special requests Develops systems, procedures and monitors for the accurate maintenance of guest history database Builds relationships with guests to delight and gain loyalty Ensures all interactions with guests are handled in a professional manner and with care adhering to hotel’s policies and procedures What we are Looking For Minimum one-year experience in 5 stars hotel Has excellent communication skills in English Ability to work in computers and PMS A team player and strong leadership skills

successfactors.com - 7 days ago - 5 years of experience

Muscat, Oman

Shangri-La Barr Al Jissah Muscat Muscat, Sultanate of Oman Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La’s Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family-orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas The resort is only 15 minutes to Muttrah Souk, the old city of Muscat, the Ruwi business district, and within easy access to many local shopping and cultural attractions Muscat International Airport is just 45 minutes away : The Duty Manager provides supervision, direction, and leadership to all Front Office personnel under the guidance of the Front Office Manager and Assistant Front Office Manager in accordance with the objectives, performance, and quality standards established by Shangri-La Hotels and Resorts This person has a key role in managing the shift they are assigned to and responding to all situations that call for a manager, recording and informing those situations accordingly Duty Managers act as a support system and as the voice of reason in absence of the FOM and AFOM As Duty Manager, we rely on you to Prepares the daily Duty Manager Report, logging the key events, actions, and follow-ups Reports serious/urgent issues to FOM and EAM Rooms Controls the Duty Managers float, ensuring that it is adequate at all times and contains an adequate amount of change to supply the Reception staff as necessary Prepares the Daily Non-Arrival report each morning Ensures guest preferences are collected and action upon in order to delight our guests Promptly and actively obtains feedback from guests and inform the relevant departments of the actions taken to rectify the feedback and to ensure guests’ satisfaction Provide management and department heads with reports and takes action to avoid repetition of any incidents, accidents, theft, and complaints Attends and participates in group/ Events coordination meetings to represent the Duty Managers Inspects the lobby, Hotel’s public areas, and heart of the house, taking corrective action where needed Ensures maximum safety of guests and employees during emergencies The protection of the hotel’s interest must be of major concern to you What we are Looking For Oral and written fluency in English Fluent in Additional mainstream languages and Arabic speaking is an advantage University Graduate and Hospitality University Graduate is desirable Minimum 2 years experience in Front Office in an international class hotel knowledge of the operational systems at Front Office, Service Centre/Telephone Team leader/ builder Customer/ people-oriented Flexible and adaptable to different working locations

successfactors.com - 13 days ago - 2 years of experience

Muscat, Oman

Shangri-La Barr Al Jissah Muscat Muscat, Sultanate of Oman Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La’s Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family-orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas The resort is only 15 minutes to Muttrah Souk, the old city of Muscat, the Ruwi business district, and within easy access to many local shopping and cultural attractions Muscat International Airport is just 45 minutes away As a Front Office Manager, you would be responsible for directing and administering all Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability Specifically, you would be responsible for performing the following tasks to the highest standards As Front Office Manager, we rely on you to Direct and administer all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls, and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation, and enforcement and meeting participation and facilitation Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly Initiate and implement marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue Implement and monitor all corporate marketing programs Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events Run and complete daily reports, analyze data, and make decisions based on data Resolve guest issues and concerns to guest satisfaction Recruit, interview, and train team members What we are Looking For A degree holder in Hospitality Management or in a related field preferred 2+ years of previous experience as a front office manager or a related role preferred Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) Excellent leadership, team building, and management skills Excellent verbal and written communication skills In-depth understanding of the industry

successfactors.com - 17 days ago - 2 years of experience

Muscat, Oman

Shangri-La Barr Al Jissah Resort & Spa Muscat, Sultanate of Oman Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La’s Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas The Restaurant Hostess position in Shangri-la Barr Al Jissah is more than the regular duties of greeting and seating the guests, but dazzling and delighting the guests by creating a memorable dining experience in the Food & Beverage outlet by living the Shangri-la Standards As Hostess, we rely on you to Constantly engage with guests Taking guest preferences and sharing the same with the Manager Welcoming the guests by their names and ensuring they are well-taken care of during their dining Take Restaurant reservations and coordinate with the service team Greets, seats and escort the guests to the table Tracking the birthdays and anniversaries of the Resident guests We are looking for someone who has: Has a passion for Food & Beverage Enjoys delivering high-quality guest service in a welcoming manner Loves interacting with guests and customers Communicates with fluency in English Preferably has working experience in either a luxury restaurant or a 5* hotel

successfactors.com - 18 days ago - 5 years of experience

Muscat, Oman

The bartender position is more than the regular duties of greeting and serving beverages to the guests, but dazzling and delighting the guests by creating a memorable dining experience in the Food & Beverage outlet by living the Shangri-la Standards As a Bartender, we rely on you to Provide alcoholic and non-alcoholic beverages service to the guests according to the prescribed service rules and standards with emphasis on accuracy and speed Prepare and mix all types of drinks and cocktails, based on standardized recipes of drinks Organize all the stocks in the bar and storeroom in a professional manner Maintain and ensure the cleanliness and maintenance of the bar area, chillier, fringes, bar floor, storage areas, and all equipment and tools inside the bar Prepare daily Bar Inventory and Sales Report, Inter-Transfer Report, Daily Breakage/Spoilage/Spillage Report, Full Bottle Sales Report, Daily operating equipment inventory for the bar Prepare Beverage Supplies, Operating Supplies, and Food Supplies Requisition for the Bar What we're looking for Great conversational skills for engaging with guests in the bar/restaurant Strong English skills Positive Attitude and willingness to learn Hotel School Degree or a diploma would be an added advantage Minimum of 3 years of experience as a Bartender

successfactors.com - 18 days ago - 3 years of experience

Muscat, Nizwa, Oman

Joining your talents with a future at IHG Help us connect more guests with our extraordinary world To join the IHG team, search our range of roles For Kimpton Hotels & Restaurants jobs in the Americas, click here *Please note: Jobs in Greater China have different categories and brands Location Use current location Job type All Brands* Keyword search Subscribe for job alerts

ihg.com - 21 days ago - Full time

Muscat, Nizwa, Oman

Joining your talents with a future at IHG Help us connect more guests with our extraordinary world To join the IHG team, search our range of roles For Kimpton Hotels & Restaurants jobs in the Americas, click here *Please note: Jobs in Greater China have different categories and brands Location Use current location Job type All Brands* Keyword search Subscribe for job alerts

ihg.com - 21 days ago - Full time