Kuwait

Service Manager - IT - Kuwait Job No: MRF11385 Location: Kuwait WhatsApp Facebook Twitter LinkedIn Role Profile: Drive effective IT services life-cycle leadership – Design, Development, Operations & Service Management - to help business achieve goals Accountable for delivery and continuous improvement of IT services to meet division’s needs incorporating well-defined best practices Sound understanding of business processes & IT systems, defines and tracks service levels in partnership with business Key responsibilities: To design, offer and continually improve a comprehensive service portfolio for Omnichannel Retail in discussion and agreement with the business leaders Implement systems, procedures, and methodologies to achieve service quality service level targets To work with diverse IT teams across Operations, Solutions, Demand, Projects, Testing functions and external vendors to ensure service levels, changes, defects & enhancements keep pace with business To manage relationships with divisional heads & senior business stakeholders effectively, contributing to delivering quality service to customers To lead design decisions leveraging strong domain knowledge, incorporating business goals and priorities To facilitate digital transformation initiatives & change management of products and services To manage escalations from business, accountability of all defect fixes as well as prioritization and delivery of the pipeline of change requests To champion continuous improvement initiatives for the division to augment value delivered by IT solutions The below Key Performance Areas include but are not limited to: Internally within IT, establish and maintain strong working relationships with Senior Sponsors, Department Heads, and Process Owners Externally outside of IT, establish and maintain strong working relationship with senior business stakeholders Externally build strong relationships with suppliers and help enhance their capabilities via effective governance Digital transformation and Omnichannel skills – critical thinking, Service Oriented Architecture, Cloud based and hybrid service delivery models Design, map out, get buy-in for, and maintain the most appropriate Service Level Management (SLM) structure for the organization Establish a service review & governance process; planning, organizing and facilitating recurring meetings Negotiate, get buy-in for, design, and maintain Service Level Agreements (SLAs) with internal customers Negotiate, get buy-in for, design and maintain Operational Level Agreements (OLAs) with other IT teams Work with Change managers to understand the Service level Management (SLM) requirements for proposed new services and changes Measure, analyze, review and report performance results against the criteria established in SLAs and OLAs Conduct annual or more frequent assessment and reviews of the entire SLM process; Negotiate, get buy-in for and control necessary amendments Owner of the standard Service Level Management process documentation Job Requirements: Bachelor’s degree in Computer Science or related field ITIL Certification preferred 4-6 years of previous service / application management experience 8-10 years of experience in information systems operations environment, systems analysis or development Skills: Knowledge of software development lifecycle Demonstrated ability to lead cross-functional work teams toward task completion, ideally across multiple geographies Demonstrated effective leadership and analytical skills Advanced written & verbal communication skills and presentation skills required Possess customer service skills Have the ability to use, understand and interpret best practices policies and procedures to ensure adherence Successful delivery against commitments and deadlines Read more about Alshaya Group Advertised: 5 Dec 2022 Application close: 5 Jan 2023 Back to search results Apply now Refer a friend

alshaya.com - 1 hour ago - Full time - 10-8 years of experience

Kuwait

Change Officer - IT - Kuwait Job No: MRF10606 Location: Kuwait WhatsApp Facebook Twitter LinkedIn Role Profile: Change Officer handles the details of the change request Change officer frequently exercise lead" responsibilities based on factors such as location, skill set, troubleshooting skills, difficulty of the change request Change officer would perform the day-to-day management of the change request process, like building and reviewing change plans, managing the change implementer, making sure that the change proceeds in a timely fashion, and so on Job Requirements 6+ years of experience supporting software development Bachelor’s degree in Information Technology or Business Management, preferred Able to work well with all levels of professionals in an organization Excellent active listening, root cause identification and interpersonal skills Good communicator and able to influence people Good team player and able to operate independently Proficient in flowcharting tools to develop business process flows Proficient in spreadsheet tools to analyze data and build reports IT Service Management experience, ideally as a certified Change Manager Strong knowledge of ITIL processes, with experience working with Change Management, Incident Management and Problem Management, ideally in a regulated environment Technical Project/Program Management experience, IT Operations or Technical Support experience Broad experience of IT infrastructure and applications 3+ years strong project management skills with accountability for end-to-end delivery Experience working with Service Now or JIRA an advantage Job Responsibilities: Gathering appropriate information based on the type of change being investigated Associating related CIs, incidents, and services to the change request Providing status updates to requesters Reviewing change plans and schedules Planning activities include scheduling the change request, assessing risk and impact, creating plans, defining and sequencing the tasks needed to accomplish the change request, and scheduling people and resources for each task Conducting post-implementation reviews to validate the results of the change request Determining requester satisfaction with change request Tables all Request for Changes (RFCs) for a Change Advisory Board (CAB) meeting, issues an agenda and circulates all requests for changes to Change Advisory Board members in advance of meetings to allow prior consideration Updates the change log with all progress that occurs, including any actions to correct problems and/or to take opportunities to improve service quality Ensure that changes are recorded and then evaluated, authorized, prioritized, planned, tested, implemented, documented and reviewed in a controlled manner Reviews all outstanding RFCs Analyses change records to determine any trends Closes RFCs Produces regular management reports Read more about Alshaya Group Advertised: 5 Dec 2022 Application close: 5 Jan 2023 Back to search results Apply now Refer a friend

alshaya.com - 1 hour ago - Full time - 3 years of experience

Kuwait

Senior Solution Designer - IT - Kuwait Job No: MRF3354 Location: Kuwait WhatsApp Facebook Twitter LinkedIn : This role reports to the Senior Manager Technology Solution Design, with close ties to the Head of Enterprise Architecture as well as the Head of Technology Services The role is based in Kuwait The Senior Solution Designer is responsible for ensuring end to end integrity of the Alshaya IT Infrastructure Technology landscape and for continuous improvements of the end to end services which are based on this landscape This is done through structured solution design in line with defined and standards and executed by a competent team Each Senior Solution Designer will focus on one area of expertise, storage, compute, networks or clients The Role Identifies user requirements by researching and analyzing user needs, preferences, objectives, and working methods with focus business groups, ie management, user community, corporate security and various stake holders, and to translate into approved solution designs Define IT Infrastructure standards and operating procedures as per the industries best practice to achieve better service delivery to the end users Prepare detailed business case, solution design, technical work instructions, procedures and implementation methodology for technology team to implement and deliver Facilitate the project review during implementation phase to ensure business objectives are addressed as per the infrastructure solution design and business case Design and Develop Infrastructure technology blue print to address the future business needs for the implementation of new solutions, in close collaboration with Enterprise Architecture as well as the Technology Operations teams Implements technology solutions by preparing interactive proof of concepts (POC) and mockups including application and infrastructure elements Industrialize the roll out of the solutions, so that once the solution has proven successful in an initial implementation/Proof of Concept, it can be handed over to the Technology Services team for further deployment Plays key role in defining change, capacity, availability and configuration management & processes as per the ITIL standards Updates job knowledge by tracking research regarding IT infrastructure design and usability; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments A middle managerial role, ensuring reliability, scalability, adoptability and effectiveness of the infrastructure landscape E2E, with a strong foundation for execution Ensuring that also small to medium sized changes to the landscape are designed and implemented in line with industry best practices and that they deliver end to end the outcomes the business needs Collaborate with and guide IT change delivery, IT services, PMO, 3rd party SIs, software vendors and technology services to ensure architectural consistency, alignment and sustainability across the IT landscape Perform IT landscape analysis and audit to identify risks and deficiencies and recommend solutions Provide domain specific business technology thought leadership, keep pace with change in new technologies, methods and products The Requirements Bachelor or Master degree in IT, MIS, IT Management or comparable technology / engineering discipline 10+ years industry experience across production IT environment, managing enterprise IT Infrastructure, hardware, hosting services, cloud management, workplace, connectivity & unified communication, Data Centre Management with ITIL procedures Domain knowledge of ITIL, project management, server, network, Data Center management & support Specialism in given domains, but good understanding of other domains from a big picture standpoint Knowledge of business re-engineering principles and processes Experience and comfort in presenting and facilitating at senior management levels Necessary Skills Highly customer focused and collaborative having excellent communication (written and verbal), documentation and presentation skills Proven design thinking and solution design skills for hybrid environments using technology platforms and services across both on-premise and multiple cloud service providers Proven abilities to think in terms of end-to-end landscape design, both functional and non-functional requirements, consistency, automation, planning, risks, constraints with a passion to secure value from architecture Good knowledge and awareness on technology and IT vendor trends, directions and roadmaps Strong understanding and background in use of secure design patterns and technologies (information Security tools & technologies) Ability to problem solve, influence with excellent networking skills Well structured, delivery focused and driven Read more about Alshaya Group Advertised: 5 Dec 2022 Application close: 5 Jan 2023 Back to search results Apply now Refer a friend

alshaya.com - 1 hour ago - Full time - 10 years of experience

Kuwait

Barista - Starbucks - Kuwait Job No: BSBXF&F Location: Kuwait WhatsApp Facebook Twitter LinkedIn The Role: Our Baristas provide customers with freshly made drinks and food items in a fast-paced retail environment High levels of customer service and the ability to work quickly and accurately are key to this role Qualifications & Requirements: You will have/be: - 2 years minimum experience in a high-volume, high energy environment - An excellent command of English - A high standard of personal presentation and hygiene - Lively and energetic personality - Customer focused Read more about Alshaya Group Advertised: 6 Dec 2022 Application close: 6 Jan 2023 Back to search results Apply now Refer a friend

alshaya.com - 1 hour ago - Full time - 2 years of experience

Kuwait

Pharmacist - Boots - Kuwait Job No: MRF10825 Location: Kuwait WhatsApp Facebook Twitter LinkedIn The Role: Boots Pharmacists are responsible for providing all customers with a safe, legal and effective pharmaceutical service The best interests of the patient are considered at all times, and the advice given by the Pharmacist and their assistants reflects this You must understand the local practices and customer expectations in the operating market, and you will adhere to all operational and legal standards whilst providing expert customer care Qualifications & Requirements: You will have: - Two years relevant retail experience - A local license to practice pharmacy - Fluency in English (Arabic an advantage) Read more about Alshaya Group Advertised: 5 Dec 2022 Application close: 5 Jan 2023 Back to search results Apply now Refer a friend

alshaya.com - 1 day ago - Full time

Kuwait

Assistant Store Manager - Bath & Body Works - Kuwait Job No: MRF11622 Location: Kuwait WhatsApp Facebook Twitter LinkedIn The Role: You will work with the Store Manager to achieve objectives, ensuring the highest levels of customer service are provided by staff and that they have the skills and support required to maximise sales You will work with a variety of different departments to maintain the effective operation of the store and will provide feedback to the store, brand and area managers around staff and products You may also be required to deputize for the Store Manager during periods of leave You must have previous management or supervisory experience in retail and a passion for customer service Qualifications & Requirements: You will have: - At least 3 years retail experience (ideally at a supervisory level) - Excellent English language skills, both written and verbal (Arabic language skills are also an advantage) - PC literacy Read more about Alshaya Group Advertised: 3 Dec 2022 Application close: Back to search results Apply now Refer a friend

alshaya.com - 3 days ago - Full time - 3 years of experience

Kuwait

Job Purpose To support the kitchen staff in the food preparation process Functional Responsibilities • Assist in the food preparation process, completing allocated and routine tasks as instructed • Work within operational standards to ensure the kitchen and food preparation process remain within Company and Municipality guidelines • Arrange for the efficient storage of goods as per guidelines • Work efficiently to control wastage of food and non- food items • Ensure the highest standards of hygiene, cleanliness and sanitation of the kitchen at all times • Possess complete and thorough knowledge of how to operate all kitchen equipment and machinery, including cleaning and maintenance practices • Carry out additional tasks as instructed by management Key Performance Indicators (KPIs) Financial • Cost control /Waste reduction Business Effectiveness/ Productivity • Adherence to work standards/operating standards ( eg hygiene, cleanliness, discipline etc) • Timely completion/achievement of assigned work/targets Customer • Customer satisfaction/feedback (internal/external) Education • Certification in Food and Beverage/ Catering would be an advantage Experience • Minimum 2 year of relevant experience Functional Skills • Able to communicate in English(verbal, reading and writing) • Interest and enthusiasm for the hospitality industry

selectminds.com - 11 days ago - 2 years of experience

Kuwait City, Kuwait

Qualifications University degree or diploma holder in Information System and or Computer Programming 3-4 years previous experience in an IT management role Previous experience working in a hotel or large operation with advance technology Good problem solving, administrative and interpersonal skills Proficiency in English communication

hyatt.com - 13 days ago - Full time - 3-4 years of experience

Kuwait

Do you need a Loan? Are you looking for Finance? Are you looking for a Loan to enlarge your business? I think you have come to the right place. We offer Loans at low interest rate. Interested people should please contact us on For immediate response to your application, Kindly reply to this emails below only. Whats-app +918256953815

jobisland.com - 20 days ago

Kuwait City, Kuwait

Qualifications Minimum 2 years’ experience in hotels or company in same field Ideally with a relevant education in technical studies or equivalent qualification with previous experiences in a similar role Able to work under policies and regulations and must be in good physical condition A good command of English Ability to find fault and rectify systems are essentials Self-motivated with a hands-on and flexible approach and be able to adapt to unpredictable events Pro-active and reliable, and will thrive working in a busy environment and stay calm under pressure

hyatt.com - 20 days ago - Full time - 2 years of experience