Dubai, UAE

Job Purpose Support and drive the development and execution of holistic performance engineering strategies for projects and programs in a fast-paced agile environment Provide subject matter expertise to meet and continuouslyimprove theproducts’ performance and reliability goals Guide the teams in identifying and fixing performance bottlenecks, andpreventing occurrenceby providing architectural and design guidance JOB ACCOUNTABILITIES 1 Design and implement strategies to evaluate and improve the performance and scalability of our products, with a focus on end-to-end test automation 2 Ensure performance engineering standards and process improvements are being consistently implemented within an agile release train, thereby improving the quality of delivery 3 Research, design and implement strategies and solutions for continuous performance testing, enabling improved quality and faster time to market 4 Execute technical assessments of solutions and features, to validate and improve system performance and capacity 5 Collaborate with the Architecture and Product teams for technology exploration and testability of the solutions provided, ensuring all our solutions meet the non-functional requirements 6 Collaborate with the platform teams to establish and implement Monitoring, Observability and Application Performance Management practices, enabling our teams to proactively monitor our systems and reduce Mean Time to Repair 7 Adopt, build, and recommend new tools, technologies, frameworks, or processes in line with the performance engineering roadmap, thereby improving the productivity of our engineers and efficiency of our services 8 Lead problem/incident resolution and support performance engineers in identifying and fixing performance and availability bottlenecks 9 Lead, coach and mentor performance engineers within a release train, providing leadership and continuous feedback Mentor feature teams and systems teams in adopting and implementing “shift left” testing and validation strategies 10 Deduce and understand the trade-offs to different technical and design decisions which could impact the bottom-line or user experience Qualifications & Experience MINIMUM QUALIFICATIONS/EXPERIENCE/KNOWLEDGE/SKILLS Qualifications: Degree or Honours (12+3 or equivalent)Degree or Honours (12+3 or equivalent in Computer Science, Computer Engineering or related field Experience: 8+ years in Performance Engineering for highly available and scalable mission critical applications − 5+ years' experience leading performance engineering engagements for complex multi-tiered products − Experience in establishing performance best practices, including web performance optimization, performance tuning and continuous performance validation Knowledge/skills: Mandatory Technical Skills: − Performance Engineering and Testing; practices, tools and frameworks − Performance Optimization and Performance Tuning − Traditional and Modern Architectures, Design principles and standards, with a focus on performance, scalability and reliability − Monitoring and Observability solutions, including APM, logging and distributed tracing solutions − UI performance analysis and optimization, both browser and mobile apps − Continuous performance validation and testing − DevOps practices − Continuous Integration, Continuous Deployment and version control solutions − Infrastructure as code and Configuration Management solutions − Code profiling, memory profiling, heap dump analysis, thread dump analysis − Cloud technologies, Container and Container Orchestration technologies − Agile and Waterfall methodologies Other languages besides English: No Leadership Role YES Safety Sensitive Role: No Salary & Benefits Join us in a management role and enjoy an attractive tax-free salary On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package That’s on top of transport benefits, life insurance and more Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website wwwemiratescom/careersJoin us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world You can find out more information about our employee benefits in the Working Here section of our website wwwemiratescom/careers Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle sectionJoin our growing team and enjoy a competitive remuneration package, discounts on flights and hotel stays Find out more about working with us in our website wwwemiratescom/careers

emiratesgroupcareers.com - 2 days ago - Part time - 5 years of experience

Dubai, UAE

Job Purpose Design, develop & maintain automated databases (using corporate applications) to capture record and analyze various data related to departmental performance Under the guidance of management, refine the data into meaningful statistics / information, with summarized analysis to enable management review of process indices and facilitate in the decision making process Job Accountabilities linked to objective areas - Produce reports and presentations on the internal performance of the business against strategic KPIs - Ensure that this information is timely and accurate and that it effectively highlights areas of opportunity or risk to the business - Proactively research new data sources or make modifications to existing systems so as to could give more insight into the performance of the business - Compile and provide statistical / supporting data as advised by management, by way of presentations, business cases and management information reports - Attend weekly/monthly meetings with Line Managers and Customer Airlines / front - line staff to discuss departmental / operational projects and brief all concerned of the key performance indicators outlined by management Understand information needs and requirements of Airlines / customers and recommend action plans in support of the same - Design, develop automated reports via SharePoint, Microstrategy, Power BI & other corporate applications to capture & analyse various data related to departmental operations - Investigate, analyse and respond to customer complaints which may be received through various sources and ensure same is communicated via the Quality Team - Monitor & prepare monthly reports related to all charges levied to customer airlines for various ground handling services provide by the department - Maintain a performance index analysis tool through capturing and recording all departmental service failures as registered on the operations and other related reports - Provide front line staff within the department, training on how to use management information systems, how and when to record data and ensure procedures and controls are built in to ensure the timely recording of information, data accuracy and confidentiality Qualifications & Experience Qualifications: - Degree or Honours (12+3 or equivalent) - Additional qualification in Computer Science / Statistics or Data Analytics is an advantage, but not mandatory Experience / Skills: - Expertise in using data extraction and analysis tools such as Excel (advanced skills), M icroStrategy, Power BI and SQL - Python coding skills for data analytics preferred - Should be proficient in DAX coding and M (for Power BI and Power Query) - Experience in using Microsoft Power Platform tools to develop Power Apps is an advantage - Airport Operations experience preferred - Experience in the travel domain, aviation domain is an advantage, but not mandatory Knowledge/Skills: - Completion of basic level airport operational courses would be advantageous - Good command over written and spoken English Knowledge of Arabic would be advantageous - Strong analytical and presentation skills with a good eye for detail - Awareness of project management techniques would be advantageous Salary & Benefits Default text to be provided

emiratesgroupcareers.com - 2 days ago - Part time - 1 year of experience

Dubai, UAE

Job Purpose Plan and execute the administration function related to leave distribution, manpower resource deployment and stores planning and management for the Department in accordance with Company/ Departmental regulations, to ensure optimum utilisation of resources to cover the 24 hrs shift operations whilst maintaining an effective quality service delivery, in adherence with the SOP Maintain adequate stationery, a regular contact with Customs for unclaimed bags and ensure all equipments are functional for a smooth operation Job Outline: - Leave/ Attendance Exceptions area: Plan and distribute the annual leave for the department, by the 15th of the preceding month and in accordance with set management targets, to ensure that the staff are not deprived of their contractual entitlements within the scope of Company / Departmental regulations - Oversees the implementation of the Leave Management system and ensure accurate maintenance of the leave slot assignment in the system through close coordination with the Resource planning team Ensure that the system is used effectively and that any issues are addressed with the respective stakeholders (EKAS specific) - Generate/ verify Exception reports every week to ensure data capture on attendance, overtime, taxi claims and other incidentals are accurately fed into the ETHOS system for payroll cut-over Take prompt remedial action on inaccuracies, in consultation with Admin Officer, to ensure that Company/ staff interest is assured with no undue loss of revenue Freeze salary on late resumption cases of 3+ days - Initiate follow-up action from the TER/DER on absence of 2+ days, ascertaining reasons for non-attendance, brief staff on regulations, and provide feedback to respective unit heads/ AO on cases of concern at regular intervals Ensure that Admin Assistant receives the necessary documentation (leave applications, medical certificates, etc) to accurately reflect the attendance in the system - Consult with staff on medical conditions and prepare medical reports for Company Doctor approval, in liaison with HR, to enable staff's attendance be certified as sick leave - Administer the probationary & annual performance process within the department, in order to ensure that the assessments are in keeping with department/ Company guidelines Filter through records of poor performers and draw to the attention of Admin Officer on a monthly basis for counselling of new hires in this respect - Share responsibility with Admin Officer on the induction process of new hires into the department by conducting briefing sessions on administrative matters each month - Maintain the database on the departments assets & inventory ensuring that the same is kept current, with additions, write-offs, transfer of equipments between cost centres/ location promptly fed-in Conduct an asset verification exercise bi-annually and draw attention to Admin Officer on any areas of concerns to ensure our asset inventory is accurate - Update the HR-Direct system with appreciation certificates awarded to staff during the month to ensure staff records are current and accurately reflected - Manpower Roster area: Analyse manpower profiles generated by RMS for seasonal/ ad hoc requirements, highlighting any concerns on manpower shortages/ excesses, violation of roster rules, etc to enable management review prior to acceptance of the proposed roster pattern - Prepare/ release the monthly roster by the 25th of each month, on the lines of management authorised RMS profiles, to ensure optimum utilisation of manpower resources for 24 hours shift operation coverage, whilst keeping Operations and staff welfare in mind - Create Text files for RMS shift allocation as per published roster and ensure that the same is uploaded in the system by the last day of the preceding month to enable Real Time Control run on the lines of the released roster - Plan rostered overtime to cover operational peaks and/or make roster adjustments as necessary (for staff on medical/ emergency leave/ training situations) to ensure adequate manpower coverage for Operations on a day-to-days basis Release advisories on any roster revisions, ensuring that the ETHOS-ROS system is promptly updated for attendance control purpose - Liaise/ provide Admin Officer with a monthly break-down of staff deployment on the roster by location, indicating highlights related to changing patterns, cross-utilisations between cost centres, acting roles, etc to enable appropriate tracking on the manpower budget - Stock Control and Operational Support Monitor and replenish stocks of revenue and other airline stationery to ensure a smooth operation - In case of Baggage Services, co-ordinate with Dubai Customs for handover of bags that are ready for disposal and ensure safety and security is maintained at all times during the handover - Reconcile sales coupons with sales reports and cash deposits, identify irregularities in processed transactions, ensuring discrepancies are avoided/minimised - Co-ordinate with suppliers for regular preventive and break down maintenance of all equipment viz trolleys, wrapping machines, podiums, weighing scales etc - Prepare periodic coupon stock reports for management review reflecting relevant information that can be used to positively impact KPIs related to cost reduction and/or revenue - Responsible for the administration of Base Data (all Master files and rules) of the CHUCK & WASLA system for Revenue Services Maintain the record against the budgeted standards and KPIs - Lounge Administration: Conduct on site spot checks & undertake neccesary follow up with both internal & external stake holders as per service level agreement or warranties - Liaising & maintaining quotations of products with internal/external stake holders & raising the needful requisitions on a timely manner Managing the distribution & availability of newspapers, magazines, stationary and other amenities for the department - Generating various reports and distributing the same to management and other relevant internal Stakeholders - Ensuring timely maintenance by conducting routine checks and arranging for the servicing of all equipment owned by all the Passenger Support Services areas Same to be achieved by obtaining timely approval of repair and maintenance quotations, analysing them, presenting them to management and managing them once approved with Suppliers - Coordinate and oversee new Lounge openings and renovations by arranging passes for vehicles/tools/materials, drafting & issuing letters for Police approvals & Airport Passes etc Monitoring the execution of the work and control manpower/man-hours as per the plan set whilst following up with Facility & Product Development on status & updates Set up project meetings with stakeholders, maintain meeting minutes as well as updating and distributing Project Tracker status Ensuring Suppliers comply with Safety regulations & are in possession of necessary approvals prior to commencement of work - Plan & assist with the execution of ad hoc assignments liaising with relevant internal/external stakeholders and provide updates to management on the progress and of any concerns that needs escalation Also assist with various staff issues, from meeting management, letter issuance, spot review and performance management support etc Qualifications & Experience AdministrationGeneral administration : 3+ Years 12 Years schooling or equivalent : Experience in an administration environment, preferably in a similar capacity Knowledge/skills: Should be proficient on MS packages, Company systems (TER/ROS) & Resource Management Systems For Lounges: Should be proficient on various Company Systems DMACS, LESA, OPERA, ITSR, ITSE, E - Workflow, ALTARS, HR Direct, DCMM and External Systems MAXIMO, DA ? E Services Safety Sensitive Role: No Salary & Benefits Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world You can find out more information about our employee benefits in the Working Here section of our website wwwemiratescom/careers Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section

emiratesgroupcareers.com - 2 days ago - Part time - 12 years of experience

Dubai, UAE

Job Purpose JOB PURPOSE Develop, manage and support the Governance & Compliance practices of the People Experience team and one HR’ leveraging industry best practice Collaborate with all HR teams and other relevant internal stakeholders, such as OR&E, IA and Enterprise Data & Analytics (ED&A) Through effective Governance and Compliance practices, enable HR to: - Achieve efficient and rewarding employee experience across people lifecycle dimensions, such as workforce planning, performance management, productivity, engagement, recruitment, attrition and retention - Develop and maintain robust frameworks for process improvements and standardisation, quality assurance (management & control) and internal and external audit compliance with continuous monitoring capabilities across process, system and data landscapes - Support Enterprise Strategic Themes such as Regulatory Compliance, Business Agility & Efficiency, Business Growth, and Employee Experience JOB ACCOUNTABILITIES · Manage process governance by continuously monitoring and assessing all processes of the People Experience team and by extension of the entire ‘one HR’ organisation to determine their effectiveness and eliminate process inefficiencies Recommend innovative solutions such as chatbots, AI-driven process steps and other Robotic Process Automation (RPA) interventions that improve workflow, operations, and staff performance and align with business strategy Standardise resulting procedures and drive the consequent change management required to implement process changes Ensure that all processes related to the entire employee lifecycle are fully GDRP compliant and in line with international best practices · Proactively identify, and recommend industry best practice on process governance with regards to improved and automated business processes and accordingly validate and collate current & future process/technology/data needs of the one HR organisation Proactively identify, recommend and implement business improvement projects and initiatives to deliver the strategic business plans and support performance and productivity enhancements to sustain growth while remaining agile Foster a culture of autonomy, openness and continuous process improvement based on lean-agile principles · Define and implement the process and data governance strategy for the ‘one HR’ organisation in alignment with Emirates Group corporate governance and compliance requirements and mandates and across at least the three main dimensions of Data Governance frameworks, ie a) Data Protection (Access, Security and Privacy), b) Data Quality Assurance and c) Metadata Management · Manage data governance operational activities with ED&A and with a network of business Data Custodians (executive level) and business Data Stewards (specialist level) from across the ‘one HR’ organisation Represent HR in ensuring that people data is governed correctly and treated as a corporate asset across all technology and analytics assets in own source systems and the Enterprise Data Platform (EDP) Work across all ‘one HR’ business pillars to collect and ensure implementation of data protection and quality requirements and facilitate corporate decisions about metric, KPI, and metadata definitions · Stay connected with best practice data governance & data management industry trends and developments Support the Data & Analytics function to define analytics self-service model for business users across the ‘one HR’ organisation · Strategically manage data risk & compliance by collaborating with HR internal teams as required, namely: a) the Data & Analytics function to ensure semantic alignment and consistency of information matrices, data models, metric and KPI definitions through the relevant Data Governance forums and through long-term relationships and collaboration with business executives (Data Custodians) and specialists (Data Stewards), b) the HR Shared Services and Employee Data Management team to ensure implementation of agreed data quality and protection controls across all dimensions of employee data · Manage process risk and compliance by establishing an internal quality and control framework for the efficient functioning of all processes across all sections within the ‘one HR’ organisation Evaluate the process risk profiles, promote awareness at the appropriate management levels, take steps to cover the risks identified, develop disciplines to be implemented and procedures to be followed, establish accountability for implementation and continuously monitor and improve the effectiveness of internal control · Own knowledge management by curating and monitoring the content and compliance of all People Experience manuals and related documentation to ensure they remain a relevant and accurate key source of information Work with the Systems & Technology and Data & Analytics teams to maintain all user-owned documentation of technology and analytics assets, including the Standard Operating Procedures (SOP) Identify and implement necessary documentation changes required due to new business requirements, system upgrades and business process changes · Manage the process of training & adoption of analytics and governance for the entire ‘one HR’ team through coaching, encouraging staff development and progression, and motivating the team by role modelling leadership and collaboration This includes analytics power user training and development, systems and process/SOP training and data management practices that ensure compliance data governance · Manage external contacts (professional bodies, industry or trade associations, consulting firms, or academic institutions) through direct contact, surveys, or participation at international forums So to complete appropriate benchmarking to establish and bring back new process or management practices to drive process improvement and innovation Qualifications & Experience Experience · Human ResourcesOther 8+ Years Qualification · Degree or Honours (12+3 or equivalent) Knowledge/Skills · Degree in a relevant field, such as Industrial Engineering, Business Administration, Operational Research, Commerce, Finance, Information Technology etc Relevant experience including (but not limited to): - Industrial Engineering - Experience in Industrial Engineering and process improvement techniques such as supply chain management, Lean, Six Sigma etc - Experience in Project Management and business consultancy in operational and supporting areas - Experience in innovation techniques - Experience with the implementation of initiatives that are transformational in nature - Experience of managing / working with a compliance or audit function within a business - Experience in the airline industry and / or in HR systems and products is desirable Knowledge/skills: The individual should: - Collaborative influencer in the sense that he/she constantly looks for new ways to partner with teams and individuals from across the company to deliver business benefits - Ability to build trusted, collaborative relationships and wide networks - Ability to multi-task and work across various departments with strict deadlines and to navigate competing interest across stakeholders - Be a knowledge and improvement seeker through the various learning avenues available through L&T as well as online - Ability to conduct end-to-end exercises for process documentation and detailing in order to recommend improvement policies and use all relevant technology tools - Ability to understand and analyse process transactional data to identify performance trends and recommend improvement and governance intervention options - Possess a strong understanding of industry best practice in relation to governance and compliance within a large organisation or business unit - Strong working knowledge and application experience of Lean Mgt and Six Sigma methodologies and associated tools - Relevant certifications in management, governance and compliance (eg ISO) are desirable - Clear communication skills, written and verbal - Experience of working in a multi-cultural expatriate environment Leadership Role : YES Salary & Benefits Join us in a management role and enjoy an attractive tax-free salary On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package That’s on top of transport benefits, life insurance and more Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website wwwemiratescom/careers

emiratesgroupcareers.com - 3 days ago - Part time - 1 year of experience

Dubai, UAE

Job Purpose ENTER THE WORLD OF AVIATION TECH Join the Emirates Group IT Team in Dubai At Emirates, we know that tech never stands still Which is why we’re at the forefront of innovation in the aviation world We are looking for the best IT professionals to help ensure we stay cutting-edge So bring your talent to the world’s largest international airline and join our IT team as an Organisation Performance Analyst – IT in our IT Performance & Insights team What We Offer This is your chance to work on challenging projects across different brands and businesses within the Emirates Group’s global portfolio Based in dynamic Dubai, you can enjoy all the benefits of a cosmopolitan lifestyle and a great work-life balance That’s on top of a tax-free salary and amazing travel perks About The Role The Organisation Performance Analyst - IT is responsible to drive the adoption and implementation of IT enterprise-wide organisation performance management strategy with a focus on driving accountability and making IT a data driven organisation Collaborate with various stakeholders and teams to have measurable KPIs / OKRs and track the overall performance of Group IT What You’ll Be Expected To Do: - Execute and support the IT performance management strategy built on the core principles of being a data driven organisation, improving productivity and driving accountability within a very complex landscape of varying capabilities - Collaborate closely with extended IT management team across IT to translate strategy into KPIs / OKRs whilst agreeing on how the KPIs / OKRs will be measured and associated source systems - Work with and challenge extended IT management team to ensure IT business goals are set up at a capability level and aligned to Group IT dept strategy - Provide analysis and key insights into ITs organization performance and components at agreed cadence, to enable well-informed business decisions and strategies - Ensure the balanced scorecard is maintained providing direct inputs and taking inputs from various teams whilst generating new automation ideas and help drive its adoption across all governance forums in IT - Work with Enterprise Data & Analytics team and various IT teams to ensure that the automation of scorecard is tracked as per agreed roadmap - Translate inputs from balanced scorecard for IT Performance reporting as per agreed cadence - Plan, schedule, orchestrate and coordinate the main governance forum for IT Leadership, IT Management, IT Business Partners to deliver the objectives of the forum Qualifications & Experience Experience and Skills You’ll Need To Have: - Degree or Honours (12+3 or equivalent) in a relevant field such as Computer Science, Computational Mathematics, Computer Engineering, Software Engineering, Accounting, Finance, Economics - 5+ years’ Information Technology experience - Experience working with Leadership and extended management team translating IT strategy into KPIs / OKRs - Strong analytical and data gathering skills - Strong attention to detail while maintaining the broader, analytical perspective - Strong quantitative and analytical competency - Excellent communication and presentation skills, interacting at any level and specifically with senior management & leadership team - Goal oriented with a sharp delivery focus and attitude - Well-versed with AGILE ways of working Skills We’d Like You To Have: - Balanced Scorecard Certified (BSC/BSP) - KPI/OKR certification - ITIL Framework Foundation (specifically Asset and Configuration Management/Software Asset Management) How You'll Work: - This is a permanent role based full time in our Dubai office Emirates Fly Better Salary & Benefits Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world You can find out more information about our employee benefits in the Working Here section of our website wwwemiratescom/careers Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section

emiratesgroupcareers.com - 3 days ago - Full time - 5 years of experience

Dubai, UAE

Job Purpose ENTER THE WORLD OF AVIATION TECH Join the Emirates Group IT Team in Dubai At Emirates, we know that tech never stands still Which is why we’re at the forefront of innovation in the aviation world We are looking for the best IT professionals to help ensure we stay cutting-edge So bring your talent to the world’s largest international airline and join our IT team as an Organisation Performance Manager – IT in our IT Performance & Insights team What We Offer This is your chance to work on challenging projects across different brands and businesses within the Emirates Group’s global portfolio Based in dynamic Dubai, you can enjoy all the benefits of a cosmopolitan lifestyle and a great work-life balance That’s on top of a tax-free salary and amazing travel perks About The Role The Organisation Performance Manager - IT is responsible to develop and implement the IT wide organisational performance management and workplace analytics strategy with a strong focus on driving accountability and making IT a data driven organisation Ensure that the overall IT Strategy and Strategy of the various capabilities in IT are measurable and data driven decisions are being taken to achieve these strategies Drive the culture of continuous improvement and form a feedback loop with strategy formulation to increase IT effectiveness, value delivery and productivity Design and implement the software asset management strategy across IT Engage with Technology, Finance, Procurement and Products teams ensuring licences are being used in the most effective and compliant manner What You’ll Be Expected To Do: - Design and implement a full-fledged organisation performance management strategy built on the core principles of being a data driven organisation, improving productivity and driving accountability - Drive the translation of IT strategy into KPIs / OKRs with IT Leadership and extended management team with agreement on how the KPIs / OKRs will be calculated & measured and associated source systems - Work with leadership team to ensure IT goals are set up appropriately to achieve agreed KPIs / OKRs at an IT level and work with various capability heads to ensure these are cascades to the various teams in IT - Ensure there is a feedback loop between strategy and KPIs / OKRs and past performance is taken into consideration for future strategies driving business performance improvement through an agreed process and cadence based on strategy setting cycles - Create and maintain a balanced scorecard, automate, develop & deliver on an agreed roadmap for automation and drive its adoption across all governance forums in IT and ensure that all IT Performance reporting is taking inputs from the scorecard - Design and implement a full-fledged Software Asset Management strategy built on the core principles of efficiencies and compliance - Act as a trusted advisor to various capability heads in IT on the topics around software asset management including but not limited to utilization, purchasing, implementation, employee movement, disaster recovery, recycling and compliance - Design and implement the workplace analytics strategy for IT built on the core principles of increasing productivity whilst encompassing wellbeing as a key part of our employee value proposition - Responsible for the performance management of the team, setting appropriate objectives and implementing development plans to ensure standards of performance and productivity are achieved and maintained, enabling a high-performance culture Qualifications & Experience Experience and Skills You’ll Need To Have: - Degree or Honours (12+3 or equivalent) in a relevant field such as Computer Science, Computational Mathematics, Computer Engineering, Software Engineering, Accounting, Finance, Economics - 8+ years’ Information Technology experience - Experience in working with Leadership and extended management team translating IT strategy into KPIs / OKRs - Experience in Software Asset Management strategy design and implementation Experienced in interpreting licensing terms, conditions, and product use rights across various vendors such as Microsoft, Oracle, IBM, Symantec, Red Hat, VMware etc - Experience in implementing the workplace analytics strategy for IT Expose collaboration patterns, empowering the organisation to act with agility, improve employee experiences, and sharpen focus Leveraging on advanced analytics approaches to integrate Workplace Analytics insights with KPIs/OKRs - Strong analytical and data gathering skills Strong attention to detail while maintaining the broader, analytical perspective - Strong quantitative and analytical competency - Excellent communication and presentation skills, interacting with senior management & leadership team - Goal oriented with a sharp delivery focus and attitude - Well-versed with AGILE ways of working Recommended: (Will be valued, if available) - Balanced Scorecard Certified (BSC/BSP) - KPI/OKR certification - ITIL Framework Foundation (specifically Asset and Configuration Management/Software Asset Management) - IAITAM Certified Software Asset Manager (CSAM) - Viva insights practitioner/specialist/expert certification - Published Blogs, Articles, contributions to OpenForums - Representation in Technical forums - Agile, SAFe certification How You'll Work: - This is a permanent role based full time in our Dubai office Emirates Fly Better Salary & Benefits Join us in a management role and enjoy an attractive tax-free salary On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package That’s on top of transport benefits, life insurance and more Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website wwwemiratescom/careers

emiratesgroupcareers.com - 3 days ago - Full time - 8 years of experience

Dubai, UAE

Job Purpose Manage the technical lifecycle of the relevant technologies and services under the technical manager responsibilities Design, engineer, plan, implement, operate and support each technology, ensuring they meet business requirements and comply with corporate policy and standards Provide documented operational processes and procedures for 1st and 2nd level operational support groups, as well as act as a centre of excellence and 3rd level support for the respective technologies Ensure the respective technologies have optimum capacity and availability to meet the existing and future needs of the business Manage and minimize risks within the respective technologies Job Outline: - Define KPIs for the teams in line with departmental goals and objectives Consistently meet or exceed agreed KPIS Ensure all communications, reports and updates are accurate and consistently delivered in a timely manner - Ensure technologies comply with corporate security policies and procedures and all audit observations, risks and/or exceptions are identified and positively managed Ensure all security and other operating system patches are promptly identified, reviewed, and assessed for their impact on the relevant environment and accordingly implemented on the relevant technologies - Responsible for providing 3rd level support for the relevant technology environment to the Incident and the Problem Management teams ensuring efficient root cause analysis is provided and avoiding reoccurrence of incidents - Collaborate closely with all IT teams to deliver products and services that contribute to the organization growth - Responsible for setting clear and consistent performance objectives, implementing performance management and development plans to ensure standards of performance and productivity are achieved and maintained enabling a high performance culture Manage the technical expertise within the team so that resources are appropriately and effectively allocated Assign suitably qualified resources to projects to support the ongoing IT work programme - Identify and develop needed products or services by creating Business Cases, conducting RFTs and coordinating with various stakeholders inside IT as well as other departments - Develop and effectively manage the team and technology budgets Manage total cost of ownership of products and services within the respective technologies ensuring costs are identified, defined and reported, to enable businesses to make informed financial decisions, positively contribute to the process of cost control and provide financial transparency - Work closely with teams responsible for vendor management and vendor contract negotiations, to ensure SLAs are monitored and managed and contracts are seen to be value for money - Provide technical consultancy and guidance to the team members and technical manager of other technologies, enterprise architects, and project teams Providing technical expertise to the enterprise architecture team for defining architecture strategy and standards and design the relevant technologies accordingly - Identify areas of improvement in existing technologies including end of life technology replacement and evaluation of new relevant technologies within the relevant environment in accordance with industry trends Drive projects through assigned project managers Qualifications & Experience Information Technology Other : 8+ Years Degree or Honours (12+3 or equivalent) : Degree in a subject relevant to IT Experience of specialist technical experience, within a business IT environment Knowledge/skills: - Telephony technologies and architecture - Networking technologies and architecture - Messaging technologies and architecture - Client-server technologies and architecture - Operating Systems, Hypervisors, Storage & Backup Technologies and architecture - IT security and protection cyber defence technologies and architecture - Database technologies and architecture - Web technologies and architecture - Middleware and Integration technologies and architecture - Mainframe technologies and architecture - Financial management for IT - DevSecOps engineering and practice - Site Reliability engineering and practice - Observability technologies and architecture - Development tooling and developer experience enhancement - Hyperscale hybrid cloud technologies engineering, operations, and architecture - Container Platform technologies and architecture - Automation technologies and architecture - ITIL Processes Framework Salary & Benefits Join us in a management role and enjoy an attractive tax-free salary On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package That’s on top of transport benefits, life insurance and more Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website wwwemiratescom/careers

emiratesgroupcareers.com - 3 days ago - Part time - 1 year of experience

Dubai, UAE

Job Purpose Manage the technical lifecycle of the relevant technologies and services under the technical manager responsibilities Design, engineer, plan, implement, operate and support each technology, ensuring they meet business requirements and comply with corporate policy and standards Provide documented operational processes and procedures for 1st and 2nd level operational support groups, as well as act as a centre of excellence and 3rd level support for the respective technologies Ensure the respective technologies have optimum capacity and availability to meet the existing and future needs of the business Manage and minimize risks within the respective technologies Job Outline: - Define KPIs for the teams in line with departmental goals and objectives Consistently meet or exceed agreed KPIS Ensure all communications, reports and updates are accurate and consistently delivered in a timely manner - Ensure technologies comply with corporate security policies and procedures and all audit observations, risks and/or exceptions are identified and positively managed Ensure all security and other operating system patches are promptly identified, reviewed, and assessed for their impact on the relevant environment and accordingly implemented on the relevant technologies - Responsible for providing 3rd level support for the relevant technology environment to the Incident and the Problem Management teams ensuring efficient root cause analysis is provided and avoiding reoccurrence of incidents - Collaborate closely with all IT teams to deliver products and services that contribute to the organization growth - Responsible for setting clear and consistent performance objectives, implementing performance management and development plans to ensure standards of performance and productivity are achieved and maintained enabling a high performance culture Manage the technical expertise within the team so that resources are appropriately and effectively allocated Assign suitably qualified resources to projects to support the ongoing IT work programme - Identify and develop needed products or services by creating Business Cases, conducting RFTs and coordinating with various stakeholders inside IT as well as other departments - Develop and effectively manage the team and technology budgets Manage total cost of ownership of products and services within the respective technologies ensuring costs are identified, defined and reported, to enable businesses to make informed financial decisions, positively contribute to the process of cost control and provide financial transparency - Work closely with teams responsible for vendor management and vendor contract negotiations, to ensure SLAs are monitored and managed and contracts are seen to be value for money - Provide technical consultancy and guidance to the team members and technical manager of other technologies, enterprise architects, and project teams Providing technical expertise to the enterprise architecture team for defining architecture strategy and standards and design the relevant technologies accordingly - Identify areas of improvement in existing technologies including end of life technology replacement and evaluation of new relevant technologies within the relevant environment in accordance with industry trends Drive projects through assigned project managers Qualifications & Experience Information Technology Other : 8+ Years Degree or Honours (12+3 or equivalent) : Degree in a subject relevant to IT Experience of specialist technical experience, within a business IT environment Knowledge/skills: - Telephony technologies and architecture - Networking technologies and architecture - Messaging technologies and architecture - Client-server technologies and architecture - Operating Systems, Hypervisors, Storage & Backup Technologies and architecture - IT security and protection cyber defence technologies and architecture - Database technologies and architecture - Web technologies and architecture - Middleware and Integration technologies and architecture - Mainframe technologies and architecture - Financial management for IT - DevSecOps engineering and practice - Site Reliability engineering and practice - Observability technologies and architecture - Development tooling and developer experience enhancement - Hyperscale hybrid cloud technologies engineering, operations, and architecture - Container Platform technologies and architecture - Automation technologies and architecture - ITIL Processes Framework Salary & Benefits Join us in a management role and enjoy an attractive tax-free salary On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package That’s on top of transport benefits, life insurance and more Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website wwwemiratescom/careers

emiratesgroupcareers.com - 3 days ago - Part time - 1 year of experience

Dubai, UAE

Job Purpose Our User Experience Team form part of our Corporate Communications, Marketing and Brand function, made up of a team of dedicated digital professionals that support plan, develop and execute all digital communications relating to the Emirates Group, using advanced tools to ensure that our customers’ needs are anticipated, met and exceeded We build a world class user experiences across all digital touch points and continuously validate and enhance this experience through user-centric and data driven testing and optimisation efforts We currently have a fantastic opportunity for an experienced UX Designer to join our Digital Experience Team In this exciting role you will be responsible for designing the digital experience across our web and mobile channels for The Emirates Group You will use your full range of product design, interaction design and visual skills to build world class digital experiences that delight our customers by designing user journeys and digital experiences that are simple and elegant Pivotal to this role, the UX Designer will create holistic design solutions that address business, brand and customer requirements and will collaborate cross functionally with product and commercial managers together with software developers to ensure the highest quality digital experiences are provided for our customers In addition to the above you will use your creativity to drive and deliver digital designs on multiple platforms, creating a digital experience that is consistent with the Emirates look and feel and be an advocate of the Digital design standards We are on the lookout for a Bachelor Degree holder in Marketing, Design or a relevant discipline together with a minimum of 3 years’ experience within UX design To be successful in this digital role you will also need to have previous experience developing designs in multiple regions eg MENA, and worked on products with global impact across multiple geographies You will also have had exposure to creating wireframes as well as interactive prototypes and be Proficient with user experience /interface design patterns process and standard UCD methodologies Qualifications & Experience - Marketing & Media CommunicationOther : 3+ Years - Degree or Honours (12+3 or equivalent) : - 2 years of experience in a product development research setting - Previous experience driving research programs that have had a lasting impact on product and design decisions - Previous experience conducting research in multiple regions (ie MENA, APAC etc), and working on products with global impact - Demonstrated ability to plan and conduct research in close collaboration with people in a variety of roles, including design, technology, product management and business stakeholders - Ability to communicate clearly, concisely, and persuasively, both verbally and in writing - The drive to explore and define UX research opportunities across Emirates digital landscape - Ability to create wireframes as well as interactive prototypes - Experience designing for groups of people (international audiences, multi-language localization, accessibility for people with disabilities, etc) - Proficient with user experience /interface design patterns process and standard UCD methodologies - Data-driven design skills, knowledge, production value and attention to detail - Ability to communicate clearly, concisely, and persuasively, both verbally and in writing - Ability to create wireframes as well as interactive prototypes - A good understanding of web standards and accessibility standards Salary & Benefits Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world You can find out more information about our employee benefits in the Working Here section of our website wwwemiratescom/careers Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section

emiratesgroupcareers.com - 4 days ago - Part time - 2 years of experience

Dubai, UAE

Job Purpose To administer the program and management functions within the Maintenance / Operational Planning, and Reliability /DISG sections for all aircraft types, engines and components Carry out the preparation, planning,regulatory and performance reporting of key airworthiness tasks, reliability information, engineering data integrity and standards ensuring that the Emirates fleet is maintained to the required standards of quality and airworthiness as defined by the regulatory authority and Engineering Procedures Manual Qualifications & Experience EngineeringPlanning : : O level (10 years schooling) Experience: Preferred in Aircraft Scheduling / Maintenance Planning O level (10 years schooling) + 6 years A level (12 years schooling) + 4 years Higher National Diploma HND (12 + 2) in Aeronautical / Mechanical / Electrical Engineering + 1 year work experience Graduate (12+3) - Bachelor Degree in Aeronautical / Mechanical / Electrical Engineering + 0 year work experience Knowledge/skills: Job Holder must be fully conversant with Aircraft Documentation and Records including AMM, IPC, Work Packages and Maintenance Schedules Job Holder must have: Understanding of Aircraft / Power Plant Systems and Components Sound knowledge of computer applications (eg MS Office) Knowledge & use of Airline / MRO M&E Data Management & Digital Documentations Systems is preferred Knowledge & experience in the application & administration of Aircraft Regulatory & Legislation requirements associated with Airworthiness Compliance & Management Leadership Role: No Safety Sensitive Role: No Salary & Benefits Join us in a management role and enjoy an attractive tax-free salary On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package That’s on top of transport benefits, life insurance and more Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website wwwemiratescom/careersJoin us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world You can find out more information about our employee benefits in the Working Here section of our website wwwemiratescom/careers Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle sectionJoin our growing team and enjoy a competitive remuneration package, discounts on flights and hotel stays Find out more about working with us in our website wwwemiratescom/careers

emiratesgroupcareers.com - 4 days ago - Part time - 1-3 years of experience