Dubai, UAE - walk-in interview
Use Our Mobile App Get Fresh Updates On your job applications, and stay connected Download Now Back to the job results Team Leader Jumeirah Group Dubai , UAE Date Posted: Jul 22 Loading. Add a Cover Letter Complete Questionnaire Email Messenger WhatsApp WhatsApp Twitter Facebook Complete Questionnaire Print Report Abuse •Supervise effectiveness of workflow and sequence of service during service periods and provides constant hands-on support. •Supervise closely and monitors the cashiering function of the outlet to ensure compliance with JI Cashiering Procedures. •Monitor customer satisfaction and respond to customer feedback and complaints ensuring JI and MJ procedures for CSI and Compliant Handling are followed. •Inform Outlet Manager / Assistant Manager of any complaints, negative feedback from guest after they first try to resolve. •Actively use the database of customer details / history to assist in guest recognition. •Advise the Outlet Manager / Assistant Manager of any improvements needed in relation to restaurants operation including updates to SOPs or addition / deletion of SOPs. •Conduct performance evaluations of colleagues, training of colleagues, guidance, coaching and counseling of colleagues. •Responsible to assist management in the identification and recognition of any example of “excellence in service or teamwork”. Administrational •Acknowledge the receipt of new or amended documents through the intranet when instructed by the Outlet Manager / Assistant Manager. •Assist in controlling department forms and records according to the Jumeirah International standards for Document Control, including (but not limited to): Attendance data for colleagues Colleague records Daily briefing sheets P&L analysis Budgetary reports Telephone test call results CSI & customer feedback Guest history forms Operational •Maintain a thorough working knowledge of F&B SOPs and ensure these are upheld at all times through constant observation and coaching. •Assist the Outlet Manager / Assistant Manager in the implementation of the marketing activities and to achieve desired results. •Conduct the pre-service shift briefing in the absence of Outlet Manager / Assistant Manager •Ensure opening and closing checklist are completed on a daily basis. •Supervise and monitor the completion of weekly cleaning schedules. •Conduct regular briefings and training sessions to ensure all colleagues receive the information necessary to perform their jobs. •Assist the Outlet Manager / Assistant Manager to develop and update F&B knowledge of all colleagues on a regular basis. •Maintain a working knowledge of relevant sections within the JI Food Hygiene SOP and assist the Outlet Manager / Assistant Manager ensuring the outlet meets these standards at all times. Other Duties •Carry out any other tasks defined by the F&B or Senior Management •Undertake assigned additional duties when required. These should be completed prior to the opening or after the closing of the outlet. •Ensure all colleagues attend scheduled training programs. •Communicate new or amended procedures to relevant departments / colleagues in a timely manner, ensuring they have been understood when instructed by Management. •Clearly understands their role in an emergency or evacuation. Financial Accountability •Maintain awareness of Outlet(s) financial performance. •Utilize up-selling and suggestive selling techniques to enhance the Outlets financial performance. •Make recommendations to the Outlet Manager / Assistant Manager for price and menu changes that will enhance profitability. •Supervise and monitor breakage of chinaware and glassware and the implementation of strategies to reduce where possible. Conditions of Work: To work in a variety of Food & Beverage environments including indoor and outdoor condition, as well as exposure to smoky environments and harsh variations in weather conditions. Some heavy lifting may be required while on duty Purpose: •Supervisors all operational aspects of a specific Outlet(s) within the F&B department including the development and performance management of colleagues, optimizing profits and increasing sales. •Supervises scheduled shifts ensuring guest satisfaction. •Supervises all operational issues ensuring JI & MJs Standard Operation Procedures are met and value is added to the F&B objectives as detailed in the F&B Departmental Performance Plan. •Assumes full responsibility of a specific shift in the absence of the Outlet Manager / Assistant Outlet Manager. Communication: Internal •F&B Managers •F&B Staff members •Various MJ departments External •In-house Guests •Dubai Residents Skills Qualifications Secondary education Experience 2 years supervisory experience in a 5 star hotel Skills Fluent in English Must posses interpersonal skills and ability to work in multi cultural environment Knowledge of Food and Beverage applications (micros, epicure) Dubai, United Arab Emirates Company Industry Hospitality/Tourism/Travel Company Type Employer (Private Sector) Job Role Hospitality and Tourism Employment Type Full Time Employee Monthly Salary Range Unspecified Number of Vacancies Unspecified Preferred Candidate Career Level Entry Level Years of Experience Min: 2 Residence Location United Arab Emirates Degree Certification / diploma This job is posted in the following Specialties: Hotels Hospitality Management Hospitality Team Leadership Loading. Email to Friend Add a Cover Letter Complete Questionnaire Send Me Similar Jobs Send Me Similar Jobs Email to Friend Send Me Similar Jobs Send Me Similar Jobs Save Print Report Abuse Jumeirah Group Dubai , UAE About Us Introducing the JUMEIRAH™ brand story and the experiences that differentiate our destinations. About JUMEIRAH™ Jumeirah Hotels, Resorts and Residences are regarded as among the most luxurious and innovative in the world and have won numerous international travel and tourism awards. The company was founded in 1997 with the aim to become a hospitality industry leader through establishing a world class portfolio of luxury hotels and resorts. Building on this success, in 2004 Jumeirah Group became a member of Dubai Holding - a collection of leading Dubai-based businesses and projects - in line with a new phase of growth and development for the Group. The Story Of Our Brand JUMEIRAH™ is far from just another luxury hotel chain. Born in Dubai, it is the reason that the Emirate is considered a leader in imaginative and exhilarating experiences, pushing the boundaries of what you expect when you visit. With our Hallmarks at our core, the thoughtful and generous service you will experience at JUMEIRAH™ celebrates the unique character of every guest through every place we operate in. And, when you have created the world’s most luxurious hotel through the Burj Al Arab Jumeirah, you simply think about things that others do not. This is what makes JUMEIRAH™ just that little more unique. Within our DNA are the highest standards of truly Arabian hospitality, the tradition of welcoming guests like no other. We have used this to create the standards of service that have made Dubai exceptional in what it offers to visitors, and are now taking it to people all over the world. No matter if you are experiencing our remarkable Burj Al Arab Jumeirah, the waterways of Madinat Jumeirah or the flavours of the honey we make on the roof in Jumeirah Frankfurt, you can be sure that your experience will be different – imaginative and exhilarating, culturally connected, thoughtful and generous. Apply to Similar Jobs Team Leader(Female) for Abu Dhabi( Arabic Speaking) Bounce Abu Dhabi, UAE Sales Team Leader -Properties Confidential Company Muscat, Oman Recruitment Team Leader / Manager (Female) Future Tense Dubai, UAE Head Waiter/Team Leader - Doha, Qatar Amaken sarl Doha, Qatar ServiceNow Team Leader Confidential Company Riyadh, Saudi Arabia Walk-In Interviews 4 July (Telesales Executives/Sales Executives/Sr. Sales Executives/Team Leaders) Smart Technology Services DWC-LLC Dubai, UAE View More Do you need help in adding the right mix of strong keywords to your CV? Let our experts design a Professional CV for you. 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bayt.com - 1 day ago - $1100 salary - 2-5 years of experience
